Financial profit is what every business dreams to achieve, however that is only achievable by attracting customers to your store and retaining them. While having customers come into your space may be easy, retaining these customers can be a challenge.
Below are some tips to not only increase your retail store’s foot traffic, but also to help you create a company that individuals come back to time and time again:
This tip is for finding, identifying and retaining employees that will grow your business.
So, if you haven’t measured the shrinkage in your store and shared with your employees recently, carve out some time to do so and refresh your loss prevention techniques and/or your technology media.
Showing up frequently and consistently solves so many problems in life. It really does.
If you’re in business, you should love customers who complain. What’s the alternative? For most businesses, the customer doesn’t want the hassle of complaining. Most of the time, the customer just doesn’t care enough about you or your staff to say anything.
Since we hope you’re extremely busy right now (in a good way!) we just offer this one piece of advice…
In our business and this time of year everybody "needs it yesterday" so we know exactly how you feel. We all do our best, so it's helpful to remember that we are all human and miracles still take time.
Think about the last time you were on a road trip. I used to make regular trips between Montana and Washington state. It usually took around 11 hours to make the entire trip and a lot of that was through windy roads at 70-75 mph.
Installing or updating your customer service mission, goals and vision is critical to your success as a business. One of the great things about customer service training is that a large majority of it can be helpful to a large variety of businesses, regardless of their size.
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