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FREQUENTLY ASKED QUESTIONS

Below are some answers to common questions concerning American Retail Supply. If these don't answer YOUR question, then give us a call at 800-426-5708 and we'd be happy to help you with whatever you need.

Order right here on the internet. www.AmericanRetailSupply.com Or you can call us at 800-426-5708 - YES, you will get a REAL LIVE person 8-5 Monday - Friday Pacific Time. You can also fax us at 253-859-7300 or E-mail info@americanretailsupply.com. During normal business hours, we will respond to your request promptly. Please include your contact information when you fax or email us, so that we can get back to you right away.
You may charge your order on Visa, Mastercard, or American Express. We can ship COD with most carriers. For credit terms, fill out and return an American Retail Supply credit application. After approval, terms are 1/10 Net 30. This is usually a very fast process. Fax to +1-253-859-7300. To print a copy of the credit application, click here.
If we have your product in stock, it should ship that day. If we don't have the product in stock you should expect to get the product when you are told. This seems like it should be a simple task, but we know it doesn't always happen. When it comes to delivery, some businesses will tell you what you want to hear and deal with the consequences later. We don't do that. We'll give you your delivery date as best we can and meet that date. On the rare occasion that something comes up that causes a delay, we'll let you know immediately.
Orders are shipped the most economical way possible. If you require special shipping methods, please let us know. Many items can be shipped from suppliers across the country depending upon your location. Most items are shipped FOB Kent, WA. Residential deliveries will have a delivery surcharge imposed by the shipper delivering to you.
Freight Claims: When receiving items - please check contents for damage before signing delivery acknowledgement. Note any damage on the document. If your purchase arrives damaged, please contact the carrier for a freight claim. So that it doesn't continue, we need to know if the carriers we use are damaging product - so please call us to let us know what's happening. We also need to know how well the carriers are doing in taking care of claim, so again, let us know what's happening and if they're taking care of you. If you have problems with freight claims let us know and we'll do what we can to help.
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