At American Retail Supply, our entire company is built around serving YOU. The “Who's The Boss?" Retail Tip outlined here is designed to let you know what we think of you, and for you to use as a resource in your business as well. "Who's The BOSS? There is only one boss, and whether a person shines shoes for a living or heads up the biggest corporation in the world, the boss remains the same. IT'S THE CUSTOMER" Read more here. We are always striving to improve and excel at what we do. Below are the testimonials from some of our clients.
I am so happy you have this form. My experience with your company this visit was amazing. From the minute a person answered to the sale completion and delivery next day. Thank you very much, I am uplifted by my experience.
I appreciate the phone calls asking if we’re ready to reorder. They are usually timed just right as a reminder to double-check our inventory. Thanks!
First experience with your company, very pleasant, professional and friendly sales person. Would love to clone her for the world. She definitely stands out, knew the product, offered a courtesy shipment without credit check as amount was low enough, and we got our pricing gun faster than I could have hoped! We'll be ordering our labels with you soon.
Very good service, fast delivery. I liked being able to speak to the same person for help and ordering each time I called.
Thank you very much for the way you handled our “bad” meto marking machine. You are truly professional in your customer service. Also thank you for the speedy shipment of our labels.
Thank you for your follow up. Your team has been a life line for me all summer. Always ready to help and VERY patient with my slow learning!
“My name's Tony with Inca Construction. We're a small company here in town. We've done business with you quite a few times but I've never taken the time to let you know the excellence in your customer service. Not only the Sales Reps but also the people that help us at the loading dock. I just wanted to extend my thanks that there's still businesses out there that put the customers first, like I do, and I wanted to let you know you have a wonderful group of people working for you. Thank you and we will be doing business with you in the future.”
You folks have great service, it must to be hard to be humble when you are so good.
Timeliness and quality are outstanding – and your message that “my order is on it’s way” is the best. Thanks!
I have been working with Mark Turner and your company since about 1995... I just want to tell you that I think he is a fantastic asset to your company!!!
“As always, your service and your staff are terrific. It’s a pleasure to do business with you.”
My sales representative is always calling to make sure I am well stocked. I appreciate the service because sometimes I forget to check my stock, and then I am close to running out, which is a problem. Great customer service. Always friendly. Thanks for the help!
“In all my many years at Thompson Marking Service -> Thompson Merchandising & Supply -> American Retail Supply I have seldom seen the roll your sleeve and get it done attitude as there has been as of late. Not to put down the great service that I have gotten from my fellow employees in the past as it has always been super but as of late it has been better than super.”
“Great fast service. A++”
“Very quick delivery, great service. You even let me know when my back order is due on my invoice. And most important, you did have the sales prices and discounts correct on the invoice. I didn’t have to call and beg for the offered sales prices, thanks once more.”
“I always advise my Discovery Shops to use your company when needing supplies. Your service has always been great. I know your sales people are able to help my Discovery Shop girls with their questions and help them order the right supplies.”
“We find all your staff to be very helpful, and we appreciate that.”
“Jo and I love the service and quality. We appreciate and value your mission and the email info. Loved the quote from Walt Disney. We are incorporating it into our mission statement. We, at blackberry cottage gallery and tea room believe that quality begats quantity, not the other way around. God Bless and thank you again!”
“Our company is small so our needs are small, but the sales rep is always ready to help us. Thank you.”
“I have to say, your customer service is phenomenal!!!!! You have gone well beyond what one would expect. I cannot really explain how impressed I am; I wish more businesses were half as helpful and responsive as you and American Retail Supply have been.”
“Personnel in Denver very friendly and accommodating.”
“You might beat a price or two but you will never beat their customer service. They back up EVERYTHING they sell, no questions asked, return phone calls asap, and orders shipped same day or next. They are the “cream” of my crop of vendors!!”
“I was very satisfied and plan to order more products in the future.”
“We are a new business in a small town and we have offered gift wrapping as one our services. Small town means small “grapevine,” everything we do is passed along with an opinion. We are happy to say that at the moment our gift wrapping is a huge success! We have ordered our paper with a local company and the service was disappointing. Your company has been a godsend! Your service is timely and for that we thank you. So Thanks from a small town.”
“Always need product ASAP and you are very good to get it to me.”
“You exceeded my expectations. I ordered from you Wednesday afternoon and received my order the very next morning – WOW! Was I surprised! Good work!”
“Everyone I have talked to there has been very knowledgeable and helpful.”
“This is the first time we have ordered from you and we were very impressed. We ordered last week and received our bags the following week. Very fast service. Thanks so much!”