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Hear Directly From Our Clients

The Sycamore Tree - Baker City, Oregon - Here is an unsolicited email we recently received from one of our happy clients.
Another retailer had contacted Jacki Adams from The Sycamore Tree in Baker City, OR with this question.

I read and enjoyed the article about you and your store in this month's issue of Country Business. I saw in the article that one of the first changes to your "new" business was to institute a POS program. I was just curious if you would mind sharing the POS system you use and any thoughts about using a POS. We are a relatively small retailer (2500 sq feet) in a highly seasonal area and are looking
at installing a POS to help with inventory and profit control. However, I have many sleepless nights thinking that could be our worst nightmare! If you have time, I would really appreciate any experiences (positive or negative) you had when choosing and installing your POS and which system you are using.

Thanks so much in advance!

Here's Jacki's reply:

Thank you for your e-mail. We purchased the
Microsoft Point of Sale system that is compatible with windows. We absolutely love it. There are a few other stores in town that purchased other products (QuickBooks, etc) and they wish they would of gotten what I did. I worked with American Retail Supply and they do my service contract every year they are great. I would definitely recommend them. 800-426-5708. I work with Mark. The tech guys are perfect when you have problems.

Latah Creek Wine CellarsSpokane, WA - Keith, I wanted to let you know that your tech support department for our POS system is the absolute best I have experienced ever.  They are very knowledgeable and willing to help with any issue.  In fact, we did a minor Microsoft software update last month that prevented us from being able to get into our Wine Club Manager (a Microsoft RMS add-in developed, sold, and supported by E ***** program purchased from E ****** a few years ago.  After talking with their tech support for about an hour with no resolve (the new software update apparently installed a few password encryptions which prevented me from being able to get into Wine Club Manager), I was about ready to give up.  Even though WCM was their product, they did not have an answer for the problem.  I was told they would work on it and get back to me once their development people have a chance to play with it.  As a last resort, I called ARS people and within 3 minutes they logged into my computer and fixed the problem.  Thank you.

First Pharmacy - Billings, Montana - Thank you for accommodating my needs. American Retail Supply has been terrific. In fact I wrote a letter in the United Drug newsletter recommending you!

Nili Benson - Wesley Chapel, Florida - Thank you to Nathan Lappin for his handling of my order. He was prompt to correct my mistakes. I appreciate his responsiveness.

Leena's Creative Confections - Bayside, New York - Patty Wise is a valuable asset to your company. She worked with us to find just the right box for our product, and she did not give up until she succeeded. She sent us samples, she made suggestions, and she was a pleasure to work with. Thank you for having an employee like Patty Wise. I look forward to doing more business with your company and will highly recommend others.

Sole Support - Tukwila, Washington - I want you to know of the excellent service I received from Christy Stanford of your Kent Office. I had ordered from another Seattle company some plastic bags and pens, imprinted with my logo, for a large convention in Chicago. At first, when the pens arrived, I was told by this company that the bags had been lost en route by UPS but that they would be in the next week. This went on for 2 weeks - when I asked them to reprint them, they said o.k. but when I called a week before the show to find out where they were, they said that their supplier had never been given the original order due to a glitch in their office and they would not be able to fill the order within the remaining time. When I called Thompson Merchandising & Supply, Christy not only was able to get a supplier in California to imprint the bags, but to ship them UPS to where I was staying in Chicago to get them there a day before the show started. This was exceptional service and I will order convention materials from Thompson Merchandising again.

Killer Designs Studio - Anchorage, Alaska - Shelly Caputo is great! She helped me with custom printing for labels - all via email and followed up to make sure everything was as ordered. Great customer service.

Schoolhouse Junction - Canton, Ohio - Another company had notified us that our order would not ship on time. We were opening in 7 days when I called Thompson. Brian was able to get us Displaywall product in time to open our store. We were astounded that someone lived up to a ship-date promise. We are happy to refer American Retail Supply to other retailers that we meet.

Miller's Dry Goods - Rifle Colorado - Mark is one of the best salespeople I have ever dealt with. We could buy our bags ANYWHERE, yet he out services the local guys!

Exotic Hawaiian Mamaki Tea Farm, Mountain View, Hawaii - We are extremely happy with your wonderful service. It's a joy to talk with Christy about your products and how they will best work for us. We tell all our friends about you and how much we enjoy doing business with your company. a special thanks to Christy for all her time and patience.

Sunshine Thrift Shops - Seattle, Washington - Jennifer, what a Great Job designing our bags! Thanks so much for taking time to help us.

Harry & David - Medford, Oregon - Shelly is great to work with and always accommodates our stores' needs as well as offers alternatives when products are either unavailable.

Strawbridge's Stationary - Mill Valley, California - OUTSTANDING, OUTSTANDING in all your efforts. In my forty two years as a retailer, and a member of store setup teams, I have never before experienced this kind of excellent product execution. Let me compliment you on you choice of associates who make up the superb team at American Retail Supply.
Please thank Chalea for being so perceptive that she was able to understand this retailers way of explaining what he wanted, and also a special thanks to Matt who in turn was able to interpret my poor drawings into a workable guide, upon which to base the design and execution of a masterpiece. Thank you so very much

Rosario Resort Gift Gallery - Orcas Isand, Washington - Last week, the owners of Rosario were on-site and making immediate plans for two major projects. The need for fixture information from Thompson was instantaneous and critical for the next phase of construction decision. There were custom pieces, so it was not a matter of just looking up a catalog price. They had to make numerous calls on our behalf and be very innovative. I just wanted to take this opportunity to tell you how please we are with their unwavering service. Truly, you and Thompson are fortunate.

Illusions - Seattle, Washington - I have never worked with a company whose entire staff is so well trained on customer service.

Wyman Park Ltd - LaConner, Washington - I called in desperation on Thursday AM needing gift boxes for the weekend. Your sales person responded immediately with knowledge of sizes, availability, discount, etc. I had my boxes to me on Friday! Thanks for the great service and you can bet I'll be back.

Social Security Administration - Puyallup, Washington - On extremely short notice I placed an order for merchandise we were running short on. The sales person said I would receive it the next day and I did. What a relief to have a company follow through on a promise to deliver. What's important here is that I called on December 22nd during the height of the Christmas rush. The order was delivered on December 23rd midday. Wow - I'm impressed!

Wight's Home & Garden - Lynnwood, Washington - Excellent, Fast, Courteous Service! I order supplies from several companies and whenever I have something to order from American Retail Supply it's like a nice visit. I usually deal with Jan but your other employees have also served me extremely well. Problems that come up such as returns are never a problem with your company. Keep up the good work.

Glenn's Welding - Lynnwood, Washington - I really enjoy doing business with your company. The team approach ensures me that when I call there will be someone available to talk to. The quality of the products is great and even if you don't stock an item you find out the information and get the product faster than our other suppliers.

Cottons - LaConner, Washington - Just thought you should know, Neal Wunderlich did a great job finding a display rack for my store. He was very patient, listened to everything I wanted and tracked down the PERFECT one! He did a great job.

Ana Cross Stitch - Anacortes, Washington- Thank you for getting our merchandise bags to us so fast. We ordered Thursday afternoon. They were in my store Friday morning. I can't ask for any better service.

Artistry By Elissa - Port Orchard, Washington- Your people are great to talk with. The best I've experienced. Also, when one of my girds arrived damaged it took no time at all to receive it's replacement. Thank you!

Auxiliary Gift Shop - The Dalles, Oregon - As always, your service and your staff are terrific. It's a pleasure to do business with you.

Ladies First Inc. in Salem, Oregon - Your sales representative Chalea Gallegher is super! She went out of her way repeatedly to ensure delivery of our small order. As a new customer to Thompson I'm assured I'll look for additional items we could fulfill through your company because of her professionalism.

Secret Cove Gifts & Gallery - Bandon, Oregon - As always, excellent customer service.

Betty's Kitchen - Joseph, Oregon - Courteous, helpful, personal, fast service.

Julia's - Portland, Oregon - We have been very happy with your company. We can't believe how fast we get our orders. Thank you everyone at Thompson for doing such a great job!

It's My Pleasure - Portland, Oregon - Great phone service. Fast shipping. I'm happy!

Imaginations - Portland, Oregon - Excellent sales staff and customer service. Thanks!

Showcase Productions - Portland, Oregon - It's a pleasure to deal with American Retail Supply. Our reps have helped us on their days off so that our needs were met. A quality company!

Goody's - Bend, Oregon - We deal with so many companies and have never been able to give so much praise to one company. American Retail Supply does business the way it should be done. Keep up the great work.

Excaliber Cutlery & Gifts - Eugene, Oregon - Great people to do business with. Yours is one of the most professional staffs with which I come in contact.

Lincoln City KOA in Otis, Oregon - We like dealing with your company.

Jerrol's Book and Supply Co. in Ellensburg, WA - After implementing Keith's system, I'll never go back to my old ways.

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