Here is what clients have to say about us here at American Retail Supply. As you can see, we’re obsessed with providing the best service you’ll get anywhere so please, if we ever let you down, call 800-426-5708 so we can make it right. If after your phone call you’re not thrilled, please call me on my direct line, 253-859-7310.
Keith Lee – President/Owner
These comments are arranged alphabetically by state and then business name.
6th Avenue Outfitter – Anchorage, AK – Angela is the best!
A Flyin’ Skein – Seward, AK - I've been meaning to write and tell you how awesome the tech dept is. They always have time, you don't have to get a number and call back and they all speak English - clearly. I have been very happy with the service I've gotten from American Retail Supply. Keep doing what you do.....
The Albatross – Kenai, AK – That was faster service than ordering locally.
The Christmas Store – Juneau, AK – I’ve learned to expect the best.
Colliver Shoes & Crafts – Sitka, AK – I’ve always had good luck with your company. If you don’t have something I’m looking for your help always goes out on a hunt for me. Your shipping always has been very prompt. Any delays in merchandise, you always let us know. I’ve been pleased with your service.
Corrington’s Alaskan Ivory – Skagway, AK – Corrington’s is very pleased with our service by both Shelly Glise and Joe Courtney. They are both very knowledgeable and pleasant to work with. (Shelly takes care of Corrington’s packaging and fixtures and Joe takes care of their POS system.)
The Great Alaska Lumberjack Show – Ketchikan, AK – Staff is very friendly and helpful when we order. Thanks!
Heritage Coffee Co – Juneau, AK – Chalea has been very helpful with questions that I have had and has good suggestions to ideas I’ve had. She calls periodically to check if I need things.
Juneau Flyfishing Goods – Juneau, AK – Being in Alaska I have heavy items shipped up on the barge (slatwall, etc). You deliver to Span Alaska at no charge to me. I appreciate this service.
L.A. Style – Anchorage, AK – Joe Courtney is a great rep. He is always prompt with our orders and quick to call back!
Lee’s Clothing – Petersburg, AK – We think you have a good catalog, service and friendly telephone personnel.
Log Cache Gift and Jewelry – Sitka, AK – the lady who takes the Alaska order is very nice and very prompt. Keep it up!
LSG Sky Chefs #1616 – Anchorage, AK – American Retail Supply is excellent at giving my company fast, efficient, friendly, service. Sales people have been most helpful in answering questions to insure I am ordering what I want.
The Net Loft – Cordova, AK – My rep is friendly. She remembers me. A person answers when I call instead of a telephone push button routine. My rep is helpful, prompt, sends me samples, and follows up if there is a problem.
Northstar International, Inc. – Anchorage, AK – I like fast, friendly service.
Parnassus Books - Ketchikan, AK - It was nice to meet Chalea Gallagher at the Seattle Gift Show after talking with her over the phone for the past few years. She was very helpful in recommending what steps to follow to order bags with our new logo on them. I know that when the time comes to place an order this summer, Chalea will be there to offer her expertise with our decisions. Thank you!
Schallerer’s Photo – Ketchikan, AK – I am very happy with the service I receive from your company. Your sales associates are always very friendly & helpful whenever I call. They are a pleasure to do business with!
Sheldon Museum – Haines, AK – Thanks for the extra effort getting the key to the jewelry case sent so fast! It is appreciated.
St Nicholas Bookstore – Juneau, AK – Thank you for you wonderful service and products. I’m a first time customer and all of your staff were excellent on the phone. I received follow-up phone calls to make sure I received the catalog I requested. I’m very happy to do business with you. Thank you again!
Starbird Studio – Seward, AK – I like it when we get follow-up calls during our busy season from Chalea because sometimes we loose track of our supply inventory in the height of our season. Her call makes us stop and look so we are better prepared.
Stereo North – Sitka, AK – Like doing business with you. Know the job is done quickly and efficiently.
Storm Island – Ketchikan, AK – Dealt only with Kristen. Very professional, knowledgeable, and “nice” – nice is as important as it gets. Never impatient, always goes beyond the “necessary” into the extra service. Virtually everyone I’ve dealt with even in a short conversation sounds like a person who really cares about what I want or need.
TLP Communications – Ketchikan, AK – Chalea has been very helpful! I appreciate a good sales person who not only is available for me but goes the distance with suggestions.
Timberwolf – Juneau, AK – Shelly never says “no” she can find us anything! You folks have a terrific staff – Poster children for great service!
White Pass Yukon Route – Skagway, AK – The guy who answers your phone is fantastic. Also, I think Kristin is an excellent sales person and a joy to work with.
Accensia – Tucson, AZ – It was nice to be contacted at just the time I was trying to find time to call in an order.
Buffalo Exchange – Tempe, AZ – Kristin is a gem. I’ve had many problems with other merchandise suppliers but she’s always been helpful, courteous, and efficient. American Retail Supply is now my #1 merchandise supplier. I will always call American Retail Supply 1st because I know Kristin will assure the quality or service and product availability I need.
Memory Lane – Gilbert, AZ – Mark, who sold us our system was great!
Scottsdale Healthcare Auxiliary Resale – Scottsdale, AZ – Your company is very good on deliveries. Merchandise has always been of good quality. My rep, Brian, is very courteous and helpful.
Villa Gallery – Sedona, AZ – A good company to do business with.
Wei of Chocolate/ Wei of Life - Phoenix, AZ - I ordered on the Internet while on a business trip to Korea. Some of the items in the catalog I had were not found online, so I ordered what I could and then emailed customer service to ask about the other items. Your people were very accommodating in completing the order in this non-conventional way so that I had what I needed for a big trade show when I returned to the US.
I'm very satisfied with the service and products.
Advantage Tile Stone Design - Valencia, CA - Nathan, I wanted to thank you for a wonderful purchasing experience. I LOVE the retail bags, tags, and labels. Everything was as good or better than expected. I look forward to working with you again and would highly recommend both you and your company. Everything was of the utmost quality and professionalism. Please advise if another "show special" or anything I would be interested in. Best Regards and a VERY BIG thank you!
Aegean Floor Coverings - Los Alamitos, CA - Customer Service was great.
Affordable Frames – Eureka, CA – Very quick delivery, great service. You even let me know when my back order is due on my invoice. And most important, you did have the sales prices and discounts correct on the invoice. I didn’t have to call and beg for the offered sales prices, thanks once more.
AIM Mail Center - Irvine, CA - I want you to know that Mark Turner has a lot to do with the success of our relationship. You have a great company and we would probably be doing business without Mark. But, with Mark's help we have been able to do more business together. It's about people, and he's a good one.
All Creatures Hospital – Del Mar, CA – I am long overdue in acknowledging the wonderful support and consistent, helpful information always afforded me when working with Nathan Lappin our account representative. Nathan is the kind of person I wish more companies that we do business with could employ. He is so organized and consistent in his follow up calls that I am free to ignore those products ordered through him and allow him to guide the re-order process. He has foreseen problems in printing orders and gives me great solutions to them. I am particularly grateful that he manages to remain persistently pleasant regardless of my time frame and limitations. I couldn't be happier with the services available from your company that Nathan has introduced me too.
All that Dazzle – San Jose, CA – I’ve never dealt with a company where every person I’ve talked with was as friendly and helpful as those at American Retail Supply!! On a scale of 1-10 – I’d give you a 12! Have a great day and thanks for all your help.
A Mano Yarn Center – Los Angeles, CA - I love our rep Nathan. He was amazing and I've referred him to a ton of people.
Antique Concepts, Inc. – Los Angeles, CA – Everybody we dealt with, Mark, Peter, and Brian, and the reception person were all very, very, very helpful and nice. Even when we “lost” it through their explanations they were patient with us. We do feel our computer program has parents. Good ones!
Applewood and Company – Julian, CA – The person taking my order was very friendly, courteous and helpful. Thank you!
Arlene L. Bates & Associates – Redwood City, CA – Shelly has been my customer service contact and has been wonderful helping to solve some problems! Your product is lovely and well priced! I would also like to thank your credit management – She is helpful, courteous, and professional in handling my account.
Artisan’s Interiors & Gallery – Seaside, CA – Very helpful – deliveries are prompt!
Avant Card – Berkeley, CA – Neal Wunderlich is always upbeat and customer service oriented. Your employees are going a great job!
B&B Pharmacy – Bellflower, CA – Your sales person Patty Wise is very helpful.
Bead Time – Fairfield, CA – Your staff has been very professional with all of our dealings.
Beads Unique - Bakersfield, CA - You have the most courteous sales people and entire staff that I have ever dealt with. Our salesman Nathan is great and always very helpful and he has been helping us for several years. Thank you from all of us at Beads Unique.
Bella Ceramics – Oakland, CA – Great customer service. Glad I found you!
Best in the West Photo – Yermo, CA – I always get perfect service from Nathan. Ordering is always fast and easy… and thanks for the great newsletter with good business tips!
California Guest Services – Red Bluff, CA – Gerri - Please pass on this email from our Manzanita Lake manager, Sue Fischer, to Keith so he hears again what a great crew he has. And believe me, Sue is not easy to please. Pam Pitts.
I know it is kind of difficult with all of the problems we have had with this system…for whatever reason.
But Peter, Maurice and Brian, the techs with American Retail Supply have been outstanding to work with…always available, patient, helpful, and accommodating. They really meet the high standard that American Retail Supply talks about all the time for customer service. I can’t speak for Dennis, coming from his knowledge base, but as an end user of the system their boss should know what a treasure they are!!
Card de A – Manhattan Beach, CA – Your company has always treated us well and you customer representatives are the best.
Carole L. Chan, Inc. – Alameda, CA – Sales people very helpful and cheerful! Makes my ordering from your company enjoyable if that’s the work to use.
Carole L. Chan, Inc. – Alameda, CA – Your girls are so friendly and courteous. I enjoy talking with them- and helpful too!
Cathies Corner – Chatsworth, CA – It is always a pleasure – orders are taken efficiently & I especially like knowing if something is not in stock – Problems are always handled nicely without hassle or stress. Thank you!
Center Community Pharmacy – Fortuna, CA – We ordered through you because we knew you’d expedite the order as requested – and you did!
Charlie Millers Fan Club – Santa Monica, CA – Mark Turner is a wonderful representative for your company. He is very efficient & pleasant to deal with.
Cloth Carousel – Winter, CA – I always get great service even though I’m a small business.
Cloth Carousel – Winter, CA – We love your company! You have always gotten us product in a prompt manner. When we have had problems with product you have always dealt with it in a timely matter.
Cottage Crafts – Bakersfield, CA – I would like to take this moment to thank your employees Mark and Nathan for all their help, but most of all understanding about us starting a new business. They believed in us when we even doubted ourselves. Thanks for having people like them to help people like us. It’s nice to know that there’s a company that’s willing to take the chance on a family business.
Craigs Warehouse – San Rafael, CA – Keep up the good work. I am very happy with the customer service.
Critter Corner – Groveland, CA – As always, Kristin is a jewel. We feel like a friend is looking after us. Thanks!
DazE Shop – Pasadena, CA – My contact is Nathan and it is always a pleasure to talk to him. He is always efficient and will check to see if the items I ordered are in stock. I also appreciate the fact that we can chit chat a minute or two and not have the feeling when he has taken the order he wants to get off the phone as quickly as possible. It is a pleasure doing business with you company.
Designs Anew – Turlock, CA - I am extremely happy with my purchase and online was simple to do.
The Edward Carson Beall Collection – Torrance, CA – Brian McMenomy has been a wonderful rep. Everything looks great – thanks so much.
ELF Hand Knitwerks – Rohnert Park, CA – Lisa and Shelly are very nice and I like the way your company tracked down a size different from the one you carry.
Essentials – Sierra Madre, CA – We enjoy dealing with your company. All transactions go very smoothly.
Ewe-Phoric Yarns – Arnold, CA – Timeliness and quality are outstanding – and your message that “my order is on it’s way” is the best. Thanks!
Fax & Mail – Newport Beach, CA – Nathan is a great sales person – always goes out of his way to solve my problems! He’s a Keeper!
Feather River Hospital Gift Shop – Paradise, CA – Your service has been great. Phone service always polite. Orders always on time in delivery. What more can I say. It’s a joy to do business with you.
Fiddlesticks – Berkeley, CA – The staff is very helpful and pleasant. Excellent delivery time.
Folk Tree – Pasadena, CA – Good service, fair prices.
Frames by You – Thousand Oaks, CA – Thank you to the gentleman who helped me much with a problem with an invoice. I actually was shocked with his willingness to accept my declaration of a product damaged much ball point ink. No interrogation, no suspicions, just a friendly “no problem, it will be taken care of.” How refreshing. We try to operate our business the same way… but find few others do. It is our good luck to have found you. Thanks a bunch.
GES Exposition Services – San Francisco, CA – I don’t order that much but I have always received courteous timely service from your customer service department.
GemCare Products – North Hollywood, CA – We like our bags. The quality is great. Our salesperson is nice. They get delivered in a timely manner.
Happy Trails – San Francisco, CA – I like Joe Courtney! And Mary! The customer service at American Retail Supply is the best we’ve ever known! Thanks American Retail Supply!
Helen’s Blossom Shop – Livermore, CA – This is the first time we have ordered from you and we were very impressed. We ordered last week and received our bags the following week. Very fast service. Thanks so much!
Horseshoe Nail Art – Citrus Heights, CA – Great service – appreciate the suggested substitutions on out-of-stock items. And REALLY appreciate accurate and fast order handling.
Ideal World Inc. – Palm Springs, CA – Peter has been a big help to our business. If I am ever stuck on anything in POSitive, I know Peter will help solve the problem. He has always been polite, knowledgeable, and responsive.
Idyllwilde – Santa Rosa, CA – I love the preprinted payment envelopes. Customer service reps are always courteous and friendly!
Images – Santa Rosa, CA – Shelly and Chalea are great! Always helpful and friendly. I appreciate the occasional calls to check supplies.
Jewish Home Boutique – San Francisco, CA – I was very please with how my most recent order was handled and how promptly I received it.
Josephine European Tableware – Calistoga, CA – Thank you so much for your credit memo re: the set of 24” paper cutters that were returned to you in early June. From our phone conversation we understood this original set was first purchased about two years ago. It was never use for some reason. At any rate, thank you so much again for taking care of this for us. Our apologies that we were not nearly so prompt in returning these to you, as your were with resolving the matter.
Kahn’s Corner Pharmacy – Los Altos, CA – Customer service, products and delivery good as usual!
Kaiser Hospital Gift Shop – Richmond, CA – Excellent! Staff, very helpful and courteous.
Kaiser Volunteer Services – Oakland, CA – Company representative was very helpful. She must have taken ESP101-A. I had planned on calling in an order but she telephoned first. She also suggested the “teal” plastic bags. I love the color. Thank you for being there!
Kathleen Vausbinder – Northridge, CA – I recently purchased a display case and I couldn’t be happier with the case or your office workers!
Kelly’s Country Flair – Hollister, CA – Thank you for the wonderful service, as a new customer I am very happy.
Kremer Design Group – Carmel, CA – Thank you for your fax and especially for you consideration regarding my problems. I am very pleased that not only did you take a positive step to make me happy but you addressed each of my concerns. You did not pass me off with a form letter. I have given your company name and number to a new designer. I hope she places a large order to help defer your generosity. Thank you again.
Leapin’ Lizards – Occidental, CA – It’s sooo easy buying from you and I love that I can always talk to a real person when I call.
Leoni Meadows – Grizzly Flats, CA – I have really appreciated the service you have given us. You have been prompt and efficient in solving our challenges. Thank you very much.
Little Bit of Everything – Los Angeles, CA – Found everything nice about your company – friendly salesperson – kept his word about sending catalogs. Prompt shipment and no mistakes which is rare in the day and age.
Mary Allen’s Country Colors – Firebaugh, CA – Very good service!
Matthews Music – Marysville, CA – Your promptness is fantastic. Thank you.
Mendo Bistro – Fort Bragg, CA – I don’t buy a lot but what I get I am very specific about. The sales reps that I have dealt with in the past have always been very helpful. If they don’t know something then they find out. The occasional check-in call is appreciated. The last call saved me from running out before I knew about it. Quick shipments, east payment with my credit card. Friendly and professional, thank you.
Merced Zoological Society – Merced, CA – What I like about doing business with American Retail Supply:
· Rarely am I place on “hold” and if so, only a matter of seconds.
· Very courteous, helpful, competent staff that are familiar with the products they represent, often offering useful advice.
· Excellent quality products at non-inflated prices.
· Very prompt service irregardless of the fact that our orders are typically very small.
· Despite the small size of our operation, American Retail Supply staff treats us with respect.
Mercy Hospital Gift Shop - Merced, CA - Quick response to my order!
Michael’s Pharmacy – Pasadena, CA – Keep up the good work. I’ve been doing business with you over 20 years, American Retail Supply, in various businesses and know I can always count on your company to provide the numerous products I require to run my business.
Mr. Smokes - Arroyo Grande, CA - We'll be ordering from you again. This was our first order and the gentleman that helped me on the phone was very nice. The order was complete and correct. Thank you!
Myrtle Ave Pet Center – Eureka, CA – Shelly is great! Always so knowledgeable and helpful! Thank you!
Natural Healings – Martinez, CA – Very good service. We had one piece that arrived broken and without hesitation you replaced it and credited our account. Your shelving is beautiful and it has enhanced our store.
Oak Glen Christian Conference Center – Yucaipa, CA – You have the best customer service representatives anywhere! They are always cheerful, helpful and knowledgeable. Look forward to seeing you in July at the California Gift Show. Keep up the good work!
Oak Hill Too – Willits, CA – You’re doing great! Everyone is always helpful – shipments are quick.
P & R of Saratoga – Saratoga, CA – Quick & courteous response to telephone order. Thank you!
Pals Design & More – South Lake Tahoe, CA – Great service. Always get my orders fast and Chalea has been very helpful to me.
Peets Coffee – Berkeley, CA – Service is excellent, quality is solid and delivery is timely. Always very friendly.
Petaluma Historical Library & Museum – Petaluma, CA – Please tell Chalea that the cases are beautiful. She was so very helpful when I ordered our stock items that I also ordered a custom size. They are now in our museum and hold such artifacts as 1900-1920’s kitchen items, Indian stones, arrowheads, pharmacy items from 1880-1900, and children’s play toys 1880-1920. The acrylic risers that I ordered to use in our cases are the crowning touch to make our space open and pleasing.
Phillips Coffee & Teas – Mill Valley, CA – How many ways can I tell you – your sales/customer service people – Walk on Water!
Piel, Inc. – Torrance, CA – Your receptionist is terrific. Very professional!
Revival – Occidental, CA – I was very impressed with the speed of my order. Your sales staff at Market were easy to work with and very professional. I will enjoy doing business with you.
Redwood Electronic – Eureka, CA – Good, dependable & courteous service. Thanks to all the people there that make that happen.
Riverside Lighting - Santa Cruz - CA - Mark's customer service is great - as you well know.
Safe At Home – Cambria, CA – Quick delivery. Product priced right.
Sandy’s – Lafayette, CA – Your company understands how business is done! Your order desk was friendly and helpful. Shipment was prompt and accurate. I enjoy doing business with you and don’t hesitate to recommend you to others.
Queen of the Valley – Napa, CA – I wanted to take a moment to compliment you on your staff. Especially Ariane Caruso. I was having trouble finding the perfect wag to hang my tissue paper on the slat wall behind my register. After I looked thought the catalog and at many other companies on the internet, I had no solution. So I called Ariane, told her my situation and what I was looking for. She took the time to investigate potential options and called me back with a perfect solution. Great job Ariane!
San Francisco Giants – San Francisco, CA – Kristin understands what I need and I only have to make one call. Kristin understands a deadline – excellent. American Retail Supply is excellent at responding to calls.
San Lorenzo Lumber – Santa Cruz, CA – Excellent service, helpful employee on phone, prompt, courteous. Thanks you!
Santa Catalina Island Co – Avalon, CA – Nathan is great – always pleasant and a big help.
Sausalito Jewelers - Sausalito, CA - No words can describe the customer service that we have enjoyed from Joe Courtney!
Second Thoughts – Lake Arrowhead, CA – You’re doing great! Your selection and fast, friendly service makes my start up venture look great without hassle!
Sequoia Farms – Woodlake, CA – Nathan is very nice. Responded to our request promptly and merchandise looks great! Thank You!
Shady Lane – Palo Alto, CA – Thank you. We love the displays! They are more beautiful than we imagined.
Sierra Saddlery – Coarsegold, CA – I am starting a new business and I feel very lucky to have found you. I could not have done it without the help of Kristin Ermish. She was so helpful. She saves my life! I will be doing all my business with you. I had to call another company back east to get something you didn’t have, “what a nightmare.” Thank you, and most of all Kristin for all your help.
Sincerely Yours – Santa Rosa, CA – Great, quick service. Very nice gentleman in charge of repairs.
Sincerely Yours – Santa Rosa, CA – I love the opportunity to tell you how courteous your staff is. They are friendly and helpful. We should all be lucky enough to have a staff willing to go the extra mile for customer service.
Soil Gardening – Redondo Beach, CA – Our representative, Nathan Lappin, did a phenomenal job setting up out account. He used the correct font and spelling for our logo for custom labels (no small feat considering I was giving confusing and conflicting directions over the phone). He is also prompt in returning calls and always follows up. I am very impressed with Nathan’s level of service. I wish all suppliers were as easy and pleasant to work with.
Sonoma State Historic Park Association – Sonoma, CA – We have always had good service from American Retail Supply. Everyone has always been friendly and helpful.
Strawbridges – Mill Valley, CA – OUTSTANDING, OUTSTANDING, in all your efforts. In my forty-two years, years as a retailer, and a member of Store setup teams, I have never before experienced this kind of excellent product execution. Keith, let me compliment you on you choice of associates who make up the superb team at American Retail Supply. Please thank Chalea for being so perceptive that she was able to understand this retailer’s way of explaining what he wanted, and also a special thanks to Matt who in turn was able to interpret my poor drawings into a workable guide, upon which to base the design and execution of a masterpiece. Thank you so very much.
Surrounding – Yreka, CA – I like it that the reps call to check on our stock. Thanks.
Tomorrows Treasures – Lancaster, CA – My shipment was very prompt & merchandise just as I expected. I look forward to ordering from you again in the future.
Top Drawer Desk Supplies – Cardiff, CA – I appreciate my customer service representative, Brian McMenomy, very much. He is professional, friendly, and treats me as an important client no matter how small my order is at any given time. Terrific products, good prices for my business. I like the team approach too - how someone else is willing to help when you representative is out.
UHU Designs – San Jose, CA – Your service is great & I always enjoy speaking with sales. They are wonderful, helpful & very friendly. Everything you hope for in doing business with someone.
Universal Music and Video Distribution - Shanna was great. I had a last minute order that had to ship Fed Ex and she made it happen, even after another last minute change. Thanks Shanna for your great customer service!
VCMC Auxiliary Gift Shop – Ventura, CA – Your sales people were extremely helpful and knowledgeable. Our order came in just days! Keep up the good work! P.S. Great variety – You had everything we needed!
The Wharf’s General Store – Monterey, CA – We love the newsletter and your articles on customer service. The book, “Customer Loyalty is Priceless” is excellent!
West Wear Boutique – Solvang, CA – My sales representative is always calling to make sure I am well stocked. I appreciate the service because sometimes I forget to check my stock, and then I am close to running out, which is a problem. Great customer service. Always friendly. Thanks for the help!
Wicks ‘N’ Sticks – Citrus Heights, CA – Good operation. Employees are very helpful and accommodating. Service is good. Keep up the good work.
Wings of Glory – Tustin, CA – I sincerely appreciate the fine and professional manner in which my order was handled by Nathan. I will certainly contact you again on my next bag order.
Wildlife Works - San Francisco, CA - "Very personal on the phone, I felt as though I was working with a local store and had one on one service. Great!"
Ygnacio Valley Shell – Danville, CA – Your gal on the phone made my order very easy!
Yorkshire Uniforms & Equipment – Redwood City, CA – This is the first time in 12 years with American Retail Supply we’ve experienced a back-order, and it came in just a week or so. You are the most reliable of our suppliers. Thank you!
Y.S.I. Thrift and Gift – San Jose, CA – Quick service. Courtesy during ordering.
Lindsay Wildlife Museum – Walnut Creek, CA – All of your customer service people are very helpful. They have helped me determine which supplies I need to fit old pricing and tagging guns (when I didn’t have a clue!). I’m also very pleased with how quickly I receive my orders. You seem to be doing everything right.
Antelope Valley Hospital - Lancaster, CA - I have been working with Mark Turner and your company since about 1995... I just want to tell you that I think he is a fantastic asset to your company!!! I've managed our hospital's main gift shop since August 1995, and now I have a second gift shop opening next week in a new building. Except for Mark, I had no other resources to help me put this new gift shop together. I kind of knew what I wanted... Mark helped me with the rest! He helped me put together most of the brackets, shelving, hardware and also researched and found me great acrylic bins, a custom riser and display items to make our new gift shop work well...
He's awesome and like I've already mentioned, he's a great representative of your company and his great customer service is one of the reasons I keep doing business with American Retail Supply! I just got done reading one of your emails... and just wanted you to let you know that's how one of your very satisfied customers feels... there's still more I'll be ordering, of course, but I just thought I'd share this with you.
Apple Tree Hollow – Cedaredge, CO – I am totally pleased with product and service. Thank you.
Artistry in Motion – Parker, CO – Donna couldn’t have been nicer of more helpful. I was happy to open an account with you and look forward to doing more business with the Denver reps at the Merchandise Mart.
Ashtan, Inc. – Golden, CO. – How are you doing? Great! Just the fact that you would ask, shows you care. You get product to me quickly. You have products ready to pick up, which is really valued. And you have a staff that shows concern as well. Shelly has been a life saver twice now when I needed product at the last minute. Thank you. I think you are great and value the products, the timeline and especially the staff. – Especially Shelly!
The Barn – Castle Rock, CO – Thank you very much for your patience during our period of transition!!!
Boulder Horse and Rider – Boulder, CO – Marvin was very helpful in advice on setting up my new store!
Burman’s – Ault, CO – Personnel in Denver very friendly and accommodating.
Buckaroo Mfg. – Hotchkiss, CO – Great turn around service- order received in exceptional manner.
Camp Kazoo – Golden, CO – Very professional, courteous and helpful. Working with Nathan Lappin was been excellent.
Crème de la Crème – Gunnison, CO – All your service has been great, quick which we love!
Culinary Corner – Colorado Springs, CO – I love our service guy, Mark. He always is nice and returns phone calls promptly. Good job!
Crème de la Crème – Gunnison, CO – I am please with your company!
Country Time Gifts – Keenesburg, CO – I have always had a very positive experience with American Retail Supply. Everyone has been very nice and helpful.
Denver Museum of Nature and Science – Denver, CO – Quite frankly, I can only say wonderful things about our relationship with American Retail Supply. The service and the product that we receive is, in fact, so good that I have never been tempted to purchase supplies from any other company.
I must acknowledge your extraordinary employee, Marvin Bays. He is efficient, helpful, friendly. Marvin does whatever it takes to get us our orders in a timely fashion, and he will go “the extra distance” whenever necessary. His customer service skills are exemplary. I really cannot say enough good things about Marvin Bays.
Disant – Denver, CO – Very good service for us for about 6 years with American Retail Supply.
Dollar Plus Villa – Parker, CO – Marvin (Here is Denver) has been very helpful and has personally delivered on a Saturday when we were in a bind.
Dream Catcher – Cortez, CO – We have always had prompt, courteous service from your company. Thank you.
Dream Designs – Ft. Collins, CO – Your reps at the Denver Merchandise Mart are GREAT!!!
Dschaak Consulting LLC – Craig, CO – Prompt service and friendly people on the phone.
Durango Antique Market – Durango, CO – Always friendly, courteous, prompt service.
Durango Traditions - Durango, CO - Because of your people's outstanding performance we were able to move fully three weeks early. Additionally, we made an error in our initial order that required you produce additional panels and moldings for the casework on very short notice. Your factory produced the materials and we had them in less than 10 days; simply outstanding.
We want to take this opportunity to thank you and your employees in Denver and at your manufacturing vendor in Oregon. In particular thanks go to Ann Hinrichs at your Denver facility. Ann is persistent, efficient, responsive and most pleasant to work with. Please, a special thanks to her, she took the stress out of the process.
The Fallen Angel – Walsenburg, CO – Your service is great. I’ve always been satisfied with your product too.
Feather Thy Nest LLC – Boulder, CO – You have a very competent, friendly staff at the Merchandise Mart. And your product met our needs completely.
The 4 Eagle Ranch – Wolcott, CO – Marvin and the ladies are always helpful and thorough. He has gone out of his way to accommodate my requests and questions. Marvin is great!
Funky Mountain Threads – Aspen, CO – Great Service! Friendly, helpful. Prompt…Love talking to a real person straight away!
The Garden Gift Shop – Longmont, CO – Always great choices and excellent service.
Garden of the Gods Visitor and Nature Center – Colorado Springs, CO – I am very pleased with all of my orders. I think you are doing a great job. Keep it up.
Grandma's Pies & Cakes – Commerce City, CO – You certainly maintain good customer relations and today – that says a lot! I will continue working with you for all of my projects and large jobs. You have never let me down. You help me to do my job better. Thank you.
Greater Englewood Chamber Commerce – Englewood, CO – The sales person was polite and friendly.
Hannah's Unique Clothing for Children – Colorado Springs, CO – I enjoy dealing with your company. Marvin makes ordering a pleasure and as little work for me as possible. I’ve found that you guys are very competitive and will go to great lengths to make sure your customers are happy. Thanks.
Homescapes – Arvada, CO – You guys have always done a great job. Everybody at the Denver facility is pleasant, courteous and very helpful every week when I come in to pick up supplies. Each one of them goes out of their way to make my experience easy, effortless, and pleasant and it always is!! Thank you so much – it’s truly a pleasure doing business with you.
Honey Bear Fruit Basket Co – Denver, CO – We always get our product in a timely manner. Thanks.
Honey Bear Fruit Basket Co – Denver, CO – We never have any problems and everything is always handled efficiently. Our biggest purchases consist of 50 lbs. boxes of shred and we always get them quickly and on time.
Inspirations – Fort Morgan, CO – We always appreciate the friendly and helpful customer service and prompt shipment. Thank you.
The Khaki Star – Colorado Springs, CO – I would like to thank you for the outstanding customer service I’ve received as a small business owner over the last year. I would especially like to thank you for the recent service I received from Donna Hanzlicek.
I usually ask your staff when I call in my orders to duplicate what I placed the previous month. Upon receiving my order I noticed one of my items was the wrong size. I called Donna and mentioned the problem and she quickly offered several times to correct the order. I declined because it was not a big deal. I simply wanted to make sure that the item was correct in the system insuring that I wouldn’t bet the wrong size when I placed another order. A few days later I received an “apology” letter from Donna. The times in which we live, I was astonished at the care Donna had for me as a customer. You have no idea how that letter made me feel as though I was your largest customer. Donna deserves to be commended for the dedication she has to customer service. Your employees are always a pleasure to deal with. Thank you.
Kids & Company – Boulder, CO – Great Job!
Leelos Magic Castle – Colorado Springs, CO – Your salesman was very persistent, He called me many times when I was busy and was very patient when I asked him to call later. I was very glad he called because I had forgotten to order bags for the fourth quarter.
The Magic Shop – Lakewood, CO - It is great working with American. Your people know their stuff and actually enjoy working there, unheard of these days
Miller’s Dry Goods – Rifle, CO – Mark keeps on top of my shopping bag needs for 2 stores. He seems to know just when I’ll about to run out. This guy is good!
Mums to Be – Edwards, CO – Hi – you are doing just fine. Your personnel are always helpful, our orders arrive promptly – in good condition, so we are very pleased with our association with you.
Penrose Library – Colorado Springs, CO – I have dealt with Mark for several years at American Retail Supply and have put in a good word for him several times. He’s very good at customer service and follow-up. He’s low pressure but really works hard to make things right.
Pikes Peak Community College – Colorado Springs, CO – Thanks for the fast delivery!
Pterodactyl Toys – Highlands Ranch, CO – We have been customers of American Retail Supply for 10 years. We have had problems but your employees have always been quick to respond and assist us in resolving issues. We will continue doing business with American Retail Supply because of the track record you have providing customer service.
Ritzy Recalls – Eagle-Vail, CO – great service! I order one day and have it the next! Keep up the good work!
Rodef Sholom Gift Shop – Denver,CO – The show room in Denver has been terrific and they have helped us in every way possible to enhance our business.
The Shirt Mine – Breckenridge, CO – Everything is fine. I especially like getting the order in by noon for next day delivery.
Similason Corporation – Breckenridge, CO – Always had excellent service.
Singing Frogs Ltd/Mtn Man Nut and Fruit – Denver, CO -- We are always quite happy with the service we receive from the Denver location! Thank you!
The Soap Bucket – Broomfield, CO – I experienced prompt and friendly service when I ordered via phone. I appreciate the time in which I received my order.
Suzan Dentry Antiques – Golden, CO – I don’t buy many supplies as I am a very small business. But, I always choose your store over any others because your employees are so wonderful! I always feel that even the smallest purchase is no trouble and I always feel welcome to browse and ask questions.
Timbuk Toys - Denver, CO - Shelly Glise has been a wonderful help to us.
Ultra Legs – Englewood, CO – Awesome.
Unique Expressions – Grand Junction, CO – My service with your company is exemplary. Marvin, Donna, and Gina always provide courteous, efficient and very, very helpful service which I appreciate very much.
The Wine Company – Greenwood Village, CO – I have worked with American Retail Supply since I have been with this company (4+ years) and I have to say I have been very happy with you. Very helpful and nice people on the phone, orders are very quick and complete. Please keep up the great work!
Wooden Horse – Grand Junction, CO – Excellent service. Phone order always taken so pleasantly.
CMS Designs - Glastonbury, CT - I was very satisfied and plan to order more products in the future.
Best Buy – Dublin, GA – The service I receive from Nathan is great. Nathan – Keep up the good work.
At Home Blinds & Decor Inc. - Ft. Meyers, FL - We do not order much but when we need something you're there. P.S. Your phone people are always very pleasant to talk to.
Lotions and Potions – Siesta Key, FL – You are always courteous and helpful. As a small business I really appreciate this.
Paula Howard Design Group – FL - Although we are not a “big” account, your customer service reps. Always make us feel as though we are. Good job. Thanks!
Blackberry Cottage – Dalton, GA – Jo and I love the service and quality. We appreciate and value your mission and the email info. Loved the quote from Walt Disney. We are incorporating it into our mission statement. We, at blackberry cottage gallery and tea room believe that quality begats quantity, not the other way around. God Bless and thank you again!
A La Mode Concepts, Inc. – Honolulu, HI – Your staff here in Honolulu are superb. They were very good to us, we will be back.
ABC Stores – Honolulu, HI – I am very pleased to do business with your company. Christy has been excellent in her follow up and search for my usual types of fixtures. Our company is quickly expanding and also changing needs in the types of fixtures. We need custom things but cannot commit to the high minimums that you sometimes need to manufacture. Christy has been very helpful in finding a medium that we can both live with. I appreciate that time and effort that both you and Christy put into helping me with my orders. If there are any problems that Christy cannot resolve, I am certain that Christy will consult you. I enjoy working with you and Christy.
Bennet Family, LTD – Kamuela, HI – A long overdue note. Richelle and her staff at WWSF are absolutely the best and most professional people I’ve had to deal with in getting my store set up. Richelle is absolutely the best – knowledgeable, helpful, and extremely patient and pleasant to deal with. You are extremely lucky to have her.
DFS Hawaii – Honolulu, HI – The items that I normally order are always locally stocked, I get next day delivery. New items that I am looking for, Russell Kapuras will always find them or refer me to where I can go to get them.
Dole Pkg. Foods – Washiawa, HI – Jan Courtney always, always follows up in a timely fashion with my inventory. She always taken care of my company’s requirement in a very professional manner and the product is a needed as scheduled with no problems. We are very pleased with the service and product we receive from this.
Foodland Super Market, LTD – Honolulu, HI – Foodland’s main contact is Richelle Kim at Worldwide Store Fixture and she does an excellent job for us and Food Pantry.
It’s great to know that there is local inventory during our resets at the stores. Richelle expedites for us very well. You are lucky to have her and we appreciate her thoroughness to detail. Thanks.
Hawaii Surf and Sale – Haleiwa, HI -- You’re doing a great job. Keep it up.
Honolulu Academy – Honolulu, HI – Great phone service. Shipping always quick.
Island Board Connection - Lihue, HI - I absolutely love all the products that you carry. . .however, above and beyond all the positive business aspects I think Beth Kunitomo is amazing, she is customer service 150%!! Because of her I don't even bother "shopping around" she is amazing. She is always available or returns calls immediately, she is efficient and she really knows her products!! Mahalo and Aloha.
Marukai, Inc. – Honolulu, HI – Thanks for the pen and calculator. I just want to let you know that I have been doing business with Richelle Chang for several years now and she has done a great job helping me get what I need. Because of her, I will continue to do business with your company for years to come.
Masquerade of Hawaii – Pearl City, HI – I’m very pleased with the local service here in Hawaii. Thank you.
Masquerade Hawaii Inc. – Pearl City, HI – I was late and they stayed open for me until I got there to pick up my grid, etc. I really appreciate the service and kind work.
Maui Classic Images – Kihei, HI - You guys were great! I’m very pleased!
MDM Contracting Inc. - Kaneohe, HI - Service to a small company like ours is very satisfying.
Moanalua Pets – Honolulu, HI – You have a great staff at your Honolulu warehouse!
Natural Selection / Waikiki Aquarium – Honolulu, HI – My order and request by telephone was handled by Doreen in a very professional and friendly manner. Also the suggestions she offered were helpful.
Naturally Hawaiian – Waimanalo, HI – Thank you for your hard work and gathering of such top quality people.
Poi Dogs in Paradise - Kaneohe, HI - I shopped personally at the warehouse so I didn't experience phone or shipping issues. Everyone I encountered at the warehouse, including the manager, stockman, and store rep were polite, helpful, professional and respectful of each other. I haven't ever seen such pleasant and helpful workers! The only thing I didn't like was I was given my order and was asked to sign the receipt, but it wasn't checked over with me to assure I received everything. I did so myself before I left. Some of the smaller items were placed together in a bag, but I wasn't sure what they were until I opened the boxes.
Pu’u Nani Coffee House – Kailua-Kona, HI – I ordered a tagging gun from your Seattle outlet. You shipped it out of Honolulu and I had it by noon the next day. Now that’s service!
The Quilt Hut, LLC – Aiea, HI – Everyone at Worldwide Store Fixtures was very helpful and delivery was prompt and courteous. We were very satisfied with our service from Worldwide Store Fixtures.
R. Baird & Co, Inc. – Honolulu, HI – We are very satisfied with the products and extremely courteous people with deal with at Worldwide Store Fixtures and Packaging! They represent you very well!
Savers Kalihi – Honolulu, HI – Friendly helpful staff, prompt delivery, you take special orders when an item is not part of your regular inventory, and you bill us instead of COD. Thanks!
Sea Breeze Clothing & Curios, LTD – Lahaina, HI – Service is good. Sales people are very helpful and are pleasant to talk to.
Seaductive – Honolulu, HI – I wish I knew about worldwide sooner! It would have saved me from your competitors. I was very happy by the service I received at worldwide and will continue to do business with them. Thank you!
Seven Seas Trading Co LLC – Lihue, HI – Your staff are wonderful and always helpful.
Silvermoon Emporium – Haleiwa, HI – I have been dealing with lots of companies and I have yet to have the pleasure of doing business with Richelle Chang. She is exceptional, truly a gem. She follows through, researches products and very professional and pleasant. In this world we are always ready to jump at and complain, but in this case Richelle needs to be recognized as an example of how all people should be.
Star Markets, Ltd. – Honolulu, HI – Everyone t the Hawaii office in Honolulu does a great job with customer service. I have never been disappointed with my order.
Sun Flare Maui – Makawao, HI - The lady that helped me from Wa. Was great. She spent the extra time with me I needed. You guys have got a customer for life. Give her a hug for me.
Trishs Toys Trinkets & Treasures- Keaau, HI – Thanks a bunch for your great customer service. Russell is a gem. He always answers all of my questions and is very patient. I will order from you again and again. My items are always shipped with great care and arrive in excellent condition.
Tropical Tantrum – Kapaa, HI – Shelly is outstanding – always going the extra mile.
Army Surplus – Sand Point, Idaho – The system has lived up to its' claims. My business has become easier to manage as well as more profitable. The support that I have received for the retail management program from Mark Turner has been superb. I wrote to you last year and mentioned this same sentiment but that was before I had had much to do with the system or with Mark. I simply wanted to send a follow-up letter that would let you know that I am impressed with the system and especially with the support I receive from Mark. Indeed he has become a friend in the time we have been doing business. I am always willing to be a reference for your company in the event that you need endorsement for your system and your service.
Buck Knives – Hauser, ID - “I have to say, your customer service is phenomenal!!!!! You have gone well beyond what one would expect. I cannot really explain how impressed I am; I wish more businesses were half as helpful and responsive as you and American Retail Supply have been.”
Caliente – Boise, ID – The two times that I have called recently (probably during the busiest season) were great! The people were helpful, helped me match colors to older paper that you had a couple years ago, sent a brochure out immediately.
Candy Cottage – Sandpoint, ID – Just ordered zip close poly bags. They arrived in record time. Thanks.
Centennial Distributing Inc. – Coeur d’ Alene, ID – Sometimes I feel like a broken record, but your company (of course, your employees) set the standard in proper customer service. Our company strives to be the best and I only can hope we are viewed as favorably as we view yours. Mark Turner has always exceeded or met our expectations. Thank you!
Centennial Distributing Inc. – Coeur d’ Alene, ID – American Retail Supply and our rep Mark do an excellent job. Your service far exceeds that of our other suppliers. We appreciate your support.
C&G Distributing – Kellogg, ID – I like everything about deal with your company. From the first person I speak to when I call to the finished product. Your people must be some of the best in the business.
Chic Hippies – Ketchum, ID – I am always impressed by the professionally of your business & your employees. My calls are always answered immediately & you consistently have the supplies in stock that I need. Typically I deal with Nathan Lappin and he’s consistently great.
Clear Springs Foods Inc. – Buhl, ID – I appreciate your salesperson Nathan because he is very familiar with my account and knowledgeable about your merchandise.
Council Rexall Drug – Council, ID – Mark even called to check if I needed bags and it reminded me I needed to order ribbons. He is always helpful. Thank you.
Country Cousin – Ketchum, ID – The order came so quickly! Really appreciate the promptness. It made doing my display signs, fixtures & all so much faster.
Fashion Boutique – Boise, ID – I appreciate Nathan calling to see if I need supplies and not giving up when I was busy with clients when he calls, and asked him to call back. I look forward to continuing business with American Retail Supply. Thank you.
Internal Revenue Service – Boise, ID – Nathan was a big help. Please let him know how much I appreciated his attention to my orders.
Jane’s Paper Place – Ketchum, ID – Your customer service department is Great! Nathan and Brian are both knowledgeable and helpful.
Hwy 95 Jifi Stop – Coeur d’ Alene, ID – The employee’s I have talked with are very friendly and helpful.
Karen Louise Fashion Boutique – Boise, ID – I appreciate Nathan calling to see if I need supplies and not giving up when I was busy with clients when he calls and I asked him to call back. I look forward to continuing business with American Retail Supply. Thank you.
LaMars Sales & Service – Bonners Ferry, ID – Nathan and Patty are great customer service reps for us. Very friendly and helpful on the phone. Your bags are also quality products.
Rachel’s Place – Meridian, ID – Mark was able to help me with my problem quickly and efficiently and was able to tell me how to fix it without spending too much time on the phone. That makes me more willing to use your tech support more often.
Read All About It – Hailey, ID – It is always a pleasure working with Nathan. His level of customer care makes me believe he honestly cares about keeping my business with American Retail Supply. Thank him for me.
Sayers Jewelry – Ponderay, ID – Mark is always very helpful.
Sportsman’s Warehouse – Meridian, ID - Working with your company has been a pleasure. I have been working with Mark Turner for about a year and he has always been extremely helpful and knowledgeable. I have been put on the spot a few times getting my store setup in Boise and Mark comes to my rescue each time we need him to.
Timberline Distributors – Coeur d’Alene, ID – Great salesman Mark. Great service. Great Products. Great prices.
Travelers Oasis – Eden, ID – I have been doing business with American Retail Supply for years. Mark does a great job and I can count on good service from your company.
Wolf People – Cocolalla, ID – GREAT!
Cookie Lee – Grayslake, IL – Nathan was very helpful and efficient in getting me started with my new business venture. Thank you!
Now and Then Antiques – New Berlin, IL – I love the fact that you are open at the Denver Merchandise Mart
Accent Chicago – Evanston, IL – Great fast service. A++
Debra Smith Interior Design – Zionsvaille, IN – I have worked with Calhook and you go out of your way to meet my needs. You always return my phone calls and are as nice as can be. Thank you!
Indianapolis Motor Speedway - Indianapolis, IN - Nice place to do business with! We will continue to buy these labels from you!"
Design Consultants Inc – Topeka, KS – Very good service, fast delivery. I liked being able to speak to the same person for help and ordering each time I called.
DIWA – Wichita, KS - Great internet order system. That's how I found you. I googled products and your business came up.
Sunflower Cookery – Wichita, KS - I liked the professionalism with how everything was handled. The Rep confirmed everything and made the whole ordering process very easy. When I made a special request via e-mail, it was no problem and that really made me happy. Best of all the entire order arrived when expected.
Elizabethtown LLC – Elizabethtown, KY – Fast friendly service.
Simplex Tymes Mercantile – Columbia, KY – I liked the fact that as a small business owner I was treated kindly, helpfully and quickly. I ordered only tags with two colors needing to be back ordered. The CSR asked if I wanted him to hold the order until all the colors were available to save shipping costs (how thoughtful!!) which was great for me. It shows you are interested in the little man! Thanks.
Gumdrops For Breakfast – Wakefield, MA – I had a tight deadline. Dorothy came through for me big time and I was able to meet my deadline.
Cookie Lee Jewelry Dawn Bolthouse - Spring Lake, MI - They let me use my forgotten coupon after an online purchase had been made.
Fuzzy Faces – Warren, MI – Everyone I have talked to there has been very knowledgeable and helpful.
Harlye’s Antiques – Albion, MI – Even when I get your fellow’s name wrong, I’m transferred correctly. Ordered price labels Monday 3 p.m. EST and received them Tuesday 10:30 a.m. EST Wow!!
Irvin Alan Fabrics – Grand Rapids, MI – I like how fast Nathan can process our order for book racks and will call every so often to check in and ask if my inventory is good or if I need to order some more.
CKIC – Towson, MD – Many thanks for helping me with the display for us and the IBA’s. Also, love my garment bags. Nathan was great! Best regards.
Pink & Blue Boutique for Brides – Forestville, MD – We wanted to take this opportunity to thank you for doing business with us and most importantly, for allowing us to do business with you. It was our pleasure to work with you. You customer support people, especially Patty, have always taken her time in explaining things to me and I appreciate that so much! Again, we wanted to say thank you and we look forward to doing more business with American Retail Supply!
Raymond Geddes & Company, Inc – Baltimore, MD – My compliments to the company in all regards. You were very easy to deal with, my items were in stock, and I received them in a very timely manner. I especially want to compliment my salesperson, Patty Wise. She was sincere, kind, thorough, and took great care to make sure all of my questions were answered. She is wonderful.
Lake Superior Trading Post - Grand Marais, MN – You are doing great. I enjoy news of your seminars etc. and hope to take advantage of them sometime. I appreciate a business who can sell things but also do good thing to help people- that’s our philosophy of business as well! Thanks.
Multiple Concepts Interiors – Waite Park, MN - I was very impressed with thank you and follow up tips, I have passed them along.
JT Armstrong Fashion & Design – Pascagoula, MS – Shanna is a very good rep. She helped me purchase what I really needed, and she gave me a good price for the item. Thank you.
Bernie S. Hallmark – Butte, MT – Our company is small so our needs are small, but the sales rep is always ready to help us. Thank you.
Bob Wards & Sons – Missoula, MT – Mark Turner does an outstanding job on all our needs. We have had no problems at all. Thanks
Cactus Productions, Ltd. – Bozeman, MT – We are pleased with the product and service we receive from American Retail Supply – we pick you folks to deal with over other vendors because of your good prices and prompt service. Thanks.
The Cherry Tree – Kalispell, MT – What’s not to like about Mark. He is prompt, courteous, solves all our needs. We have worked together with him for 15 or 16 years. Always enjoy calling him as he is a good sales person and knows his products.
Federal Reserve Bank – Helena, MT – Nathan is always informative, prompt and “hugely” helpful.
Garden City Floral – Missoula, MT – I love Mark! He’s been wonderful to work with- helpful and has great suggestions.
4B’s Gift Shop – Missoula, MT – Nathan does an excellent job – call backs, order, problems, etc!
Jenni’s – Helena, MT – The oak and glass are beautiful. I receive many compliments on them.
Merle Norman Cosmetics – Missoula, MT – Excellent customer service!
Ranch and Home Supply - Bozeman, MT - You are doing well. From our branch we don't order a lot but when we do it is fast, very efficient and courteous phone reps. And we have the product within one or two working days.
Rawhide Trading Post – Coram, MT – Thanks to Mark and Ria we have had excellent service, on time delivery, and everything is great.
Rockin’ Rudy’s – Missoula, MT – A+ we love Mark
Rockin’ Rudy’s – Missoula, MT – We received great service from Mark out of our Spokane office! He’s terrific!
The Show Case – Agusta, MT – Your people are super, especially Dee.
Silverado – Dillion, MT – I really like your fast service on the printed bags.
Snappy Sport Senfer – Kalispell, MT – Mark is great to work with, always meets whatever needs we have timely and cautiously. Great guy!
Stamp A Rama – Katispell, MT – Prompt, courteous service, great prices.
Tobacco Valley Food Pantry – Eureka, MT – I like customer relations. I usually talk to Nathan. If there is an item you don’t carry, he find it for me. Thank you. I like also how you keep track of previous orders and if I can’t find my catalog when I order, you know!
Westby Meat – Westby, MT – Your service is always prompt and it goes without paying. We come to expect the expected. Your company does a very good job at doing its job!
Greenhouse Crafts – Glendale Springs, NC – I love talking to the same nice, efficient, helpful salesman, Nathan, year after year. You guys are great.
Bryan LGH Medical Center – Lincoln, NE – American Retail Supply is excellent at customer service and returning calls. They provide friendly service and good products.
Daisy & Lilly – Westwood, NJ – I would like to commend your company on its products and the efficiency of your staff. In particular I would like to praise Patty Wise for all her help and efficiency. She was always perfectly informed and communicative. I wish all our suppliers were as reliable as easy to deal with.
Shell Cellar – Basking Ridge, NJ – I have always had excellent service from American Retail Supply. We are pleased with the product and you have always been co-operative and prompt to correct any problems we have had.
Sweetheart Treasures – Paramus NJ – Great service and very prompt.
Sundowner – Tucumcari, NM – Very nice ladies answering questions. Very prompt in getting merchandise.
Lillian’s Gift House – Elko, NV – Nathan Lappin is best! Talk about someone doing a great job – it is Nathan. Always helpful, prompt, and efficient! Sales Person of the Year Award. I wish all of my sales reps were like him! He is why I use your company.
The Printing Group – Las Vegas, NV – Nathan, Thank you again for all the extra help and ‘searching’ you did for me. I really appreciate it!
The Purple Avocado – Carson City, NV – I’d just like to say how helpful and friendly my sales person Mark Turner is from American Retail Supply. He returns call quickly, knows the merchandise, and is always pleasant. Thank you.
The Purple Avocado – Carson City, NV - I had a problem with the labels. I ordered not having enough ink on them to look sharp and clear. My rep, Mark, was very helpful in clearing up the problem. I appreciated his concern and ability to get me some new labels that looked much better.
Something For Everyone – Las Vegas, NV – Mark Turner is always a pleasure to deal with.
Dotti Evans Design Concepts – Brooklyn, NY – Nathan Lappin is a pro and that’s why I respect him and your company.
Metropolitan Museum of Art – New York, NY – Excellent service! Staff member who took my order was very helpful and I receive my item very quickly. Thanks for the excellent service.
S-E Community School Organization – Sherburne, NY – We loved the bags for our holiday bazaar. I’m so glad I found your product on the web.
The Dezign Centre – Sylvania, OH – It was a pleasure working with your company. I am a new business owner trying to do it all myself, your employees were very knowledgeable and patient with me through all my questions and concerns. I was also very impressed with the speed in which I received my deliveries. Thanks for all your help.
Schoolhouse Junction – Canton, OH – On our initial order, Brian was extremely helpful. Another company had notified us that our order would not ship on time. We were opening in 7 days when I called American Retail Supply. Brian was able to get us display wall products in time to open our store. We were astounded that someone lived up to a ship date promise. We are happy to refer American Retail Supply to other retailers, etc. that we meet.
Hutton Pharmacy – Tonkawa, OK – Your repairperson was quick and efficient!
Antrican – Eugene, OR – Everyone is very helpful and shipping is prompt.
Auxiliary Gift Shop – The Dalles, OR – As always, your service and your staff are terrific. It’s a pleasure to do business with you.
Round Barn Visitors Center – Diamond, OR - In all my many years working with American Retail Supply I have seldom seen the roll your sleeve and get it done attitude as there has been as of late. Not to put down the great service that I have gotten from my fellow employees in the past as it has always been super but as of late it has been better than super. I appreciate your marketing tips very much and have learned a lot from them. You also have some of the most courteous employees in the business to deal with. All the popcorn idea, I do that with coffee and use a very nice special blend rather than an inexpensive brand to serve. I have customers even order the coffee for themselves as home use, so pays to give away quality. Thank you for your help.
The Sycamore Tree – Baker City, OR - I read and enjoyed the article about you and your store in this month's issue of Country Business. I saw in the article that one of the first changes to your "new" business was to institute a POS program. I was just curious if you would mind sharing the POS system you use and any thoughts about using a POS. We are a relatively small retailer (2500 sq feet) in a highly seasonal area and are looking at installing a POS to help with inventory and profit control. However, I have many sleepless nights thinking that could be our worst nightmare! If you have time, I would really appreciate any experiences (positive or negative) you had when choosing and installing your POS and which system you are using.
Thanks so much in advance!
Here's Jacki's reply:
Thank you for your e-mail. We purchased the Microsoft Point of Sale system that is compatible with windows. We absolutely love it. There are a few other stores in town that purchased other products (QuickBooks, etc) and they wish they would of gotten what I did. I worked with American Retail Supply and they do my service contract every year they are great. I would definitely recommend them. 800-426-5708. I work with Mark. The tech guys are perfect when you have problems.
Cascade Success – Keizer, OR – I just picked up my first order of gridwall at the Kent warehouse. The order was complete, ready on time and the “guys” even loaded it for me at will call. Great service, good value and ready on time. We’ll always shop American Retail Supply, exclusively. Thanks!
Balloons & Blossoms – Monmouth, OR – This was our first order and we are really pleased with the look and cost of the bags.
Bear Creek Stores – Medford, OR – The best! Most helpful, friendly staff I deal with! Please give a pat on the back to Shelly, Kristen, & Doreen.
Betty’s Kitchen – Joseph, OR – Courteous, helpful, personnel, fast service.
Christian Supply Ctr – Portland, OR – American Retail Supply is excellent at customer relations. When I call for information it is readily given whether I place an order at that time or not. Fast service. My orders are filled & shipped immediately after I’ve placed it.
Christmas Cottage – Lincoln City, OR – Shelly gives me excellent service always! Thank you for a well-run company that’s a pleasure to do business with.
The Clothes Tree – Corvallis, OR – We are a small account with you, but we have been treated excellently by everyone we have worked with. Your staff has gone the extra mile to fill out requests and we think your services are reasonable. Thank you! Keep up the great service!
The Compleat Photographer – Astoria, OR – Right product, price, delivery time.
Cone 9, Inc – North Bend, OR – I first did business with you in February 1978 when I purchased my first pricing gun and labels. I have always been please with your service! Thank you.
Cookies ‘N Creame – Redmond, OR – Very good and helpful!
Cookies ‘N Creame – Redmond, OR – You are doing very well. Thank you!
Cornell Farm - Portland, OR - First experience with your company, very pleasant, professional and friendly sales person. Would love to clone her for the world. She definitely stands out, knew the product, offered a courtesy shipment without credit check as amount was low enough, and we got our pricing gun faster than I could have hoped! We'll be ordering our labels with you soon.
Country Gift Shop – Boring, OR – Very happy with your service. Your employees are always friendly and helpful. They are knowledgeable of your products and I never have to wait long for service. My orders are sent promptly and are packaged well. Bottomline, you are doing a good job.
Current Factory Outlet – Beaverton, OR – We would like to give Joe Courtney a big thank you – he was a delightful man to deal with – professional prompt and friendly – it is hard to find that in this business. Thank you!
Deluxe Ice Cream – Salem, OR – Always need product ASAP and you are very good to get it to me.
The Desert Republic Ltd. – Ashland, OR – Melissa Cichy is a very helpful, reliable person.
Emerald City News & Gifts - Eugene, OR - What wonderful and personably people work for you. My order was shipped complete the same day. Overall great experience! I can tell that you appreciate our business.
Englund Marine Supply – Astoria, OR – Thanks for the great help in selecting our clothing tagging machines – your staff was very helpful as always. Thanks again.
Estremado & Sons Inc. – Gold Hill, OR – First time buyer. Good service and quick delivery. Salesperson knew just what I wanted.
Excalibur Cutlery – Eugene, OR – Keith, you and your staff are always very responsive and helpful. We enjoy doing business with you.
Excalibur Cutlery – Eugene, OR – My business is usually with Kirsten Ermish. You are fortunate to have employees of this caliber! Yours is one of the most professional staffs with which I come in contact.
Excalibur Cutlery – Eugene, OR – Great people to do business with. Very competitive prices.
Excel Drug – Waldport, OR – You exceeded my expectations. I ordered from you Wednesday afternoon and received my order the very next morning – WOW! Was I surprised! Good work!
First Alternative Co-op – Corvallis, OR – I really appreciate the fast service that we always get at American Retail Supply. The people are always friendly and call back right away if not available when I call them. Thanks for being so great about fixing and returning the pricing guns.
Friends of Shore Acres – Coos Bay, OR – Placed a small order. Person on phone was very knowledgeable. Helped me with order and answered other questions I had. I received merchandise in good shape. Thank you.
Goody’s – Bend, OR – We deal with so many companies and have never given so much praise to one company. American Retail Supply does business the way it should be done. Keep up the great work.
Hall’s Office Supply – Lincoln City, OR – I would like to thank you for all of your help and the very quick response to any order that we have placed. Chalea has been an extreme pleasure to work with, she may not always have the answer to my question but by the end of the conversation she does know the answer she is very knowledgeable and helpful.
Handyman Hardware – Roseburg, OR – Shelly and Mary were a pleasure to work with – very polite and solved the problem in a timely manner.
Harry & David – Medford, OR – I have always been pleased with total customer service. I now have 38 stores to take care of and I have never heard a complaint from any of them concerning their dealings with the staff of American Retail Supply. Shelly Glise is always ready with an answer and help to the outlets even with the stress of the holidays. Shelly and Doreen are always helpful when I need something quick i.e. some of my items are lost in transit from my D.C. to a new store and I need immediate replacements. Never a problem with your staff! Thanks for being there for me.
Head East – Portland, OR – I like everything about your company.
Hood River Memorial Hospital – Hood River, OR – The Gift Shop really is lovely and we have had so many compliments how elegant it is. If you ever get a chance to come this way, please stop in and have a look. The display units really are great and it all fits together very well. Business I booming since we opened, the community has discovered what a nice store it is and all the lovely things we carry. Thanks gain for all you did for us, and I hope you’re feeling much better and back helping other people with their gift shops!
Hunt’s Hazelnuts – Gervais, OR – Appreciate the prompt service!!
Imaginations – Beaverton, OR – Excellent sales staff and customer service. Thanks.
It’s My Pleasure – Portland, OR – Great phone service. Fast shipping. I’m happy!
Jackson Pacific – Wilsonville, OR – Heather came through with flying colors. Thank you.
Julia’s – Portland, OR – We just wanted to let you know how much we love out gift cards. They look wonderful! Your company did a fantastic job and the service was friendly as usual. Thanks!
Julia’s – Portland, OR – We are still very happy with your services. Thank you!
Julia’s – Portland, OR – I just wanted to let you know that we have been very happy with your company. We can’t believe how fast we get our orders. (And everything has been there.) Thank you, everyone at American Retail Supply for doing such a great job! Thanks again.
Ladies First Inc. – Salem, OR – Your sales representative Chalea Gallagher is super! She went out of her way repeatedly to insure delivery of our small order. As a new customer to American Retail Supply, I’m assured I’ll look for additional items we could fulfill though our company because of her professionalism.
Lincoln City KOA – Lincoln City, OR – We like dealing with your company.
Marks Inc. – Portland, OR – We have always been very pleased with American Retail Supply. Satisfaction every time.
My Country Touch Antiques – Redmond, OR – Great service and products – everyone I talk to is so helpful and friendly!! Prompt delivery. I am a very satisfied customer!!
Nickers Tack Shoppe – Medford, OR – Very good job. Marking machine came in earlier than I expected. Thank you.
On Your Feet – Brookings, OR – Angela is great. She takes care of everything I need. She calls back to make sure everything is going goo and/or if we need anything else. Thanks!
Peace Harbor Hospital Gift Shop – Florence, OR - We ordered at the Seattle gift show. We were impressed with the speed of receiving our order!
The Pharmacy at Cannon Beach – Cannon Beach, OR – Shelly Glise handled our opening orders – very impressed with help and knowledge of products. Also handled return exceptionally well.
Portland Cake & Candy Supplies – Portland, OR – Everyone was very helpful, polite, and it was a shock to get such on time and expert help from a large company. It’s a pleasure.
Portland Community College – Portland, OR – You do a great job. You have a terrific staff that is most accommodating. You must be a nice boss, everyone seems happy!
Positively Panache – Hillsboro, OR – Angela has been a phenomenal help. She is a true asset to your sales/support team!
Potions & Lotions #12 – Keizer, OR – As a new account of American Retail Supply we recently received our initial shipment. Everything was packed well & arrived in perfect condition. Thanks.
The Rustic Shoppe – Florence, OR – Our first order was with a friendly saleslady with helpful info. Thank you for trusting us to return a check promptly and thank you for sending the bags on trust.
Seaside Peddler – Harbor, OR – No complaints!
SCMC Gift Shop – Bend, OR – Good and fast!
Second Debut Clothes Store – Monmouth, OR – Your customer service has been excellent! I have mostly worked with Chalea, if I have a question or concern she deals with it promptly. Thank you.
Secret Cove Gifts & Gallery – Bandon, OR – Excellent service as always!
Showcase Productions – Portland, OR – It’s a pleasure to deal with American Retail Supply. Our reps have helped us on their days off so that our needs were met. A quality company!
Showcase Productions – Portland, OR – Exceptional effort made to insure we had bags for our shows. It is a pleasure to deal with a company who puts service first. Thank you.
Steven’s – Astoria, OR – Great service! Appreciate your prompt action and quickness to correct my problem.
Suzy’s Small, Tall, & All – Medford, OR – Very prompt and courteous service.
Tillamook County Creamery – Tillamook, OR – Joe Courtney has been very helpful in helping me with the needs of my code marker.
Treasure Trove – Brookings, OR – I really like all the helpful tips in your newsletter. You are helpful and obviously care about your customers.
Tum-A-Lum Lumber Co. – Corvallis, OR – Very good customer service. Polite and helpful.
U.S. Office Products – Beaverton, OR – Your office staff is wonderful. Shelly is such an asset to your company. She is always so helpful in all of my needs. I couldn’t do with out her. The receptionist does such a good job on the phones. You are lucky to have such good employees.
Willamette Stationers – Eugene OR – You have a great customer service employee in Chalea – she always delivers as promised. Knows her products.
Wind Drift Gallery II – Newport, OR – Always prompt, efficient, friendly, and helpful! A pleasure to do business with.
Esther’s Hobby – Pittsburgh, PA - You folks have great service, it must to be hard to be humble when you are so good.
B’s Nest Gallery – Wolsey, SD – your fast and friendly service is a breath of fresh air in this age.
Black Hills Souvenirs and Gifts – Keystone, SD – We have dealt with Nathan for years and he has always given us exceptional service. Your company is top on our list.
My Favorite Things – Hill City, SD – Marvin takes wonderful care of all our packaging needs. He is efficient, kind and helpful.
Prairie Edge - Rapid City, SD - Worked with Martin and Shelly at the Denver Mart this past weekend. Great people from start to finish. Would love to be able to order my store bags from you folks.
Do All Family Enterprises – Muleshoe, TX – We are a new business in a small town and we have offered gift wrapping as one our services. Small town means small “grapevine,” everything we do is passed along with an opinion. We are happy to say that at the moment our gift wrapping is a huge success! We have ordered our paper with a local company and the service was disappointing. Your company has been a godsend! Your service is timely and for that we thank you. So Thanks from a small town.
Home Accents – Paris, TX – I like the fact that you care enough about your customers to write a newsletter and ask our opinion. Most businesses are too busy to care enough to ask for our evaluations of you.
McLendon Company - Dallas, TX - We like the convenience of a store located in our area. If we need, we can send a customer for pick-up, or pick-up or selves. We like the one-on-one friendly relationship we have always had with our store. We like the way they keep long-term employees. We have next day delivery. The store is pretty well stocked, but we do have backorders occasionally. They have been a valued vendor for more than 20 years.
The McLendon Co. – Dallas, TX – We have worked with Bell for over 20 years and always had good service. Thank you.
McLendon Company - Dallas, TX - We have been customers for over 20 years and always had great service. Bob has especially been helpful but everyone in accounting and sales have been great. We are glad to work with you. P.S. Our purchases may not have been huge but with a showroom in the Dallas Trade Mart we have referred hundreds of customers to your showroom to purchase fixtures.
Montana Boot Company - Henrietta, TX - Excellent. We received our order the next day.
The Odyssey – Lubbock, TX – Your sales rep in the Denver showroom was most helpful. She helped us come up with a solution for a small inexpensive gift bag and they look great!
Perfumes Galore – Dallas, TX - I am not the good in writing a letter, still would like to express my sincere thanks and gratitude towards your company. You have nothing but the best people working for your company. It starts from the moment somebody picks up the phone at your end that I get a feeling that this person loves their job and is ready to help. I got to acknowledge the technical support department in particular. Bryan, Peter, Shannon, Mohammed are available at any given time and will not leave any problem unsolved if possible. Your marketing tips are very helpful. I am trying to follow your style of business. Thank you and your staff for being courteous as well as knowledgeable in their own respective field.
The Service Center – Houston, TX – Nathan Lappin is very professional and a pleasure to work with.
Silver Junction Mercantile – Park City, UT – As a new customer, I am impressed how quickly your responded, and how well priced the labels are.
Best Products – Richmond, VA – As always your company has given me good service. I have always been very pleased with your company. Brian is the best!
Bonnets & Sewforth – Clifton, VA – Enclose is the pad we had you do on the special. It is so cute! I’m putting one in with each order ( we are mail order ) and everyone is emailing back about them. Looking forward to the next conference. Thanks for the weekly emails.
Kaiser V I Gift Shop – Richmond, VA – Nice job, good service, friendly people.
3 Vines Chef Service - Everett, WA - Your sales rep, Christy, is outstanding. She goes way beyond the norm in customer service and an enthusiastic personable attitude. You have a gem there.
Abbie’s Lighthouse – Edmonds, WA – I have really appreciated the cheerful, helpful, understanding attitude of everyone I have dealt with at American Retail Supply, as well as the high quality and variety of products available to me. Your store designer did an outstanding job of laying out our new location. The shelving I purchased from you is so attractive and so versatile that I have come back several times for more of the same. In short, I am really glad you are around! It is really a pleasure to do business with you.
Acorn Nature Foods – Deer Park, WA – I am always surprised & pleased at your fast service. Thank you.
Affordable Pet – Maple Valley, WA – Again, Barb Harke is an asset to you. I didn’t make it to your show room, she waited a couple days, called me back to remind me! Service is great!! You have a customer for a long time! Thanks Keith.
Alaska Smokehouse – Woodinville, WA – We continue to appreciate the reliability of American Retail Supply. Thanks and keep up the great work!
Alexander School of Massage – Tacoma, WA – My experience with your company this visit was amazing....from the minute a person answered, to the sale completion, and delivery the next day! While I was on hold (for less than a minute) you were there with your phone number. What a fabulous example your company presents. Thank you very much. I am uplifted by my experience!
Alexandar School of Massage – Tacoma, WA – I am so happy you have this form. My experience with your company this visit was amazing. From the minute a person answered to the sale completion and delivery next day. Thank you very much, I am uplifted by my experience.
Alice’s Queen Bee – Gig Harbor, WA – Good service and courteous telephone help.
American Cancer Society, Regional Discovery Shops Manager – Tacoma, WA – I always advise my Discovery Shops to use your company when needing supplies. Your service has always been great. I know your sales people are able to help my Discovery Shop girls with their questions and help them order the right supplies.
Anderson Island Historical Society – Anderson Island, WA – Chalea has been very helpful with suggestions on pricing as well as amounts for our small operations. We do appreciate her!!
Anderson Island Historical Society – Anderson Island, WA – We find all your staff to be very helpful, and we appreciate that.
Antique Alley – Yakima, WA – We like your prompt service & when these bags were back ordered you sent some to “make do.” Thank you.
Antique Alley – Yakima, WA – Your service is always prompt. We know that when we order from you it will arrive quickly.
Apple Valley Pet Boutique – Wenatchee, WA – Pleasant people to deal with! Nathan is Great!
Aqua Quip – Lakewood, WA – Angela V. was the rep that handled my purchase yesterday. Talk about service! When my staff takes care of my customers so well I like to know. Angela dropped my pegs to me the same day I ordered on her way home. Give her a big pat on the back and lots of kudos!
Aramark – Seattle, WA – Your company has been able to provide us with quality products and service. I have worked closely with Joe Courtney and he has been wonderful. Last week we had an emergency come up, where some bags that were supposed to be shipped from our corporate offices did not arrive. I thought of your company, drove down, and Joe helped me pick out some bags that worked and saved the day. The meto labelers we purchased from your company are working great. When we do have problems, Joe is a great source for trouble shooting. Thanks.
Atlas Sportswear – Seattle, WA – I am very satisfied with the service I receive from American Retail Supply. Christy Stanford is an excellent sales representative who is attentive to her customers needs. She is always professional, detail oriented, and follows through on all issues as quickly as possible. She deserves recognition for her work and skills. Thanks.
AtWork – Issaquah, WA – I find you company to be very service oriented and I do like the accessibility of the company president. I have never felt the need to complain or comment at the level of the company president, but it is good to know how. Yours is a unique organization in that you proactively encourage communication from and with your customers. Keep up the good work!
Auntie Milda’s Attic – Spokane, WA – American Retail Supply has done more to help my store Attic than any single vendor.!
B & B Auto Parts – Renton, WA – Arianna has done an outstanding job for us!
B & B Enterprise – Fall City, WA – The salesperson that met us and served us was by far the best clerk we’ve seen. She was pleasant, helpful, and went out of her way to help us find what we wanted. She should be commended!
Bargain Bob’s – Seattle, WA – We are very pleased with the service we receive from you. We appreciate the very good service that you provide and the friendly attitude of your staff. Thanks.
Basket Delights – Marysville, WA – Great! Response and delivery time is always great! Thank you!
Bay Engraving – Bellingham, WA – Your customer service is great and your shipping is prompt.
Ben F. Bush Shoe Dept. – Pasco, WA – Mark Turner is an asset to your firm.
Ben Franklin Crafts & Framing – Redmond, WA – Special thanks to Shereene for finding those special hangers for the frame shop.
Best Regards – Seattle, WA – Always extra helpful, what else can you do for me? Wish I was ten times bigger so I could order ten times as much. Maybe next year!
Best Regards – Seattle, WA – Always a very good effort by your order desk. Orders quickly processed and custom orders well done. Thanks.
Blackstock Lumber - Seattle, WA - People are always courteous and helpful when I call American Retail Supply. They are quick to know what I'm looking for and are right-on-the-money on the estimated delivery date for our price stickers and such. Thanks for the great service!
Bonnie’s Place – Longview, WA – Beautiful job as always!!
BonTon – Olympia, WA – Your service is always excellent, courteous, and helpful Shelly can always find what I need, or think I need.
Bowden’s Auto Parts, Inc. – Yakima, WA – Appreciate your prompt filling of our order.
Broadway Boutique – Seattle, WA – Joe Courtney is the BEST!
Brushstrokes Art Supply – Stanwood, WA – We’ve recently started dealing with your company. We’ve had nothing but quick, friendly service. Keep up the good work!! Yolanda Santanna is the best… she always has a smile in her voice when you talk with her.
Budget’s Gift Shop – Port Angeles, WA – I have been dealing with Doreen for over a year now & based on her “outstanding service,” I do not even compare prices on things anymore. Your company’s service is “fantastic.” Keep up the good work.
Bungalow Fabrics – Cashmere, WA – Very fast service. Thank you.
Carolyn’s Cake and Candy – Spokane, WA – Am pleased with your service. Get my orders quickly.
The Cellar Door – Renton, WA – Your sales rep, Janet, was quick on her feet and accommodated me and made the sale: The WAYMISH sale! She was living evidence of the sanity of that book, (which I devoured the very day it arrived!) Janet is an asset!
The Cellar Door – Renton, WA – Love my sales rep Christy. You’re pretty great, too. Came in to pick up some stuff and found all office personnel I met were a fun group! Two receptionists and your display room floor rep all lots of fun. Thanks.
Cellophane Square Records – Seattle, WA – Joe Courtney is an excellent sales rep. He is a pleasure to deal with. Kristen too! I have great respect for American Retail Supply, the company is very well-run.
Chelan Beauty Supply – Chelan, WA – You’ve always done a great job for us. Prompt and stand behind your service. Mark Turner is our rep and we appreciate him a lot. He’s great! Very Helpful.
Chifferobe – Olympia, WA – I love dealing with your sales rep, Angela. She is great! I love how much time she spends with me to help me find exactly what I need. You have a great employee in Angela!
Choice Linens – Seattle, WA – “A Job Well Done” I would like to say how impressed with the service I recently experienced. I needed boxes. You did not have them. The truck was out and Ariane Caruso said a few simple words that make a business and people a success, “We Will Make It Happen”. She was willing and did, pick them up on her way into work so they were there when I got there. “We Will Make It Happen” is what we say as well at Choice. It makes all the difference.
Christian Renewal Association – Edmonds, WA – I would like to compliment your sales representative Neal. He is very thorough and responded quickly to my order. Your service is excellent!
Chukar Cherry Co. – Prosser, WA – I appreciate the phone calls asking if we’re ready to reorder. They are usually timed just right as a reminder to double-check our inventory. Thanks!
Colton Pharmacy – Monton, WA – Very helpful and very speedy service. Thank you.
Comfort Store – Renton, WA – Person answering phones I excellent! He is friendly yet professional. Doreen is outstanding. Any questions or problems I had, she was on top of and took care of everything promptly. She does a great job!
Cookie Lee – Covington, WA – Very helpful, I really enjoyed myself in your store… thank you so much. I will be back. The merchandise I brought made my jewelry look so good I sold $730.00 worth for my first party. That’s pretty good.
Cookie Lee Jewelry – Auburn, WA – Chalea Gallagher is a delight to work with. She is an asset to your company Keith!
Cookie Lee Jewelry – Puyallup, WA – I always get quick and professional service, and friendly. Angela (always) is very helpful. I especially like that I get credit for referring customers to your business.
Cookie Lee by Linda Jacobus - Yesterday my daughter and I visited the Kent facility. Upon leaving with our orders, I rejected to do a complete inventory. When I got home, I found 1 item missing. I called this AM and told them what happened. They’re fed-exing the item today. What great service!
Cookie Lee by Shelley Hegge – Lakewood, WA – You have and amazing selection of merchandising products and with immediate availability. Each employee I encountered was very helpful. You have excellent service.
Coraggio – Bellevue, WA – I was very pleased with the fast service I received. My sales person was not in when I called, the next person took right over and filled my order. Very professional, friendly and accurate.
Corner Comics – Kenmore, WA – Very pleased with your service. Quick and efficient. No problems.
Corner Comics – Kenmore, WA – You all do a great job! Super fast shipping! Thanks!
Coulee House Motel – Coulee Dam, WA – Prices good. Service good. Everything came complete & in good shape.
Craft Outlet – Mount Vernon, WA – Your sales reps are very courteous and helpful. My questions are always answered very quickly and the orders always arrive complete and quickly.
Crafters Fair – Veradale, WA – Wow, Mark Turner is a terrific rep. Always returns the calls promptly, always looking for the strangest requests that I have.
Cronin Company – Kent, WA – Excellent service, Heather was very helpful. She even called to follow up to make sure that we got what we really needed. Our thanks.
The Crystal Pedlar – Sequim, WA – I am a new business owner opening my doors 3-1-1994. I want to thank you staff, especially Kristen, who has been so helpful in guiding me not only with product but cost.
Culinary Gifts & Gadgets – Ocean Shores, WA – I just want to let you know I think your company does a fine job! Shelly Glise is very good at her job. She checks in with me to see if I need something but doesn’t pressure me. I really like that. When I’ve had to deal with someone else because Shelly wasn’t there they were great also. You are very quick at sending orders out. Thank you for the awesome service.
Cultured Purls – Issaquah, Wa – Your RMS tech support is awesome. Using GOTOMEETING allows Peter and Brian to provide database and operating system support that is efficient and effective. Thanks for making this available. As a retailer, I don’t have time to read the tech manuals to bail myself out! Job well done.
Custom Handweaving – Seattle, WA – Fast, complete, service. Thanks.
Custom Soaps and Bath Products – Kirkland, WA – I have been working with Christy Stanford for the past six weeks and receiving excellent service. She returns my phone calls ASAP and always keeps me informed through e-mail. She’s a wonderful help with shopping around for better pricing, also able to find everything I ask for. I am planning to open a salon with a very large retail section, I will definitely use your company for all my retail needs! Thank you for the great service!!!
Dancing Crows – Centrailia WA – I’m very pleased with your staff and service.
Beach Basket – Gig Harbor, WA – The telephone sales staff always provides excellent service. They answer questions asked, or find someone who knows the answer. Your invoices are accurate and I appreciate the terms and method of payment.
Discount Party Store – Oak Harbor, WA – Thank you very much for the way you handled our “bad” meto marking machine. You are truly professional in your customer service. Also thank you for the speedy shipment of our labels.
Distinctive Dog – Auburn, WA - We ordered and picked up at the store. The employees were courteous and helpful.
Dollars, Inc. – Kent, WA – Thanks for the service. We enjoy doing business with your company and look forward to doing business with you in the future!
DSHS - Tacoma, WA - Great job - order came fast!
Elma Pharmacy – Elma, WA – Excellent service, professional prompt, courteous, No complaints ever.
Emerald Sunglass Co – Lynnwood, WA – You’re so prompt it’s scary! People very courteous and friendly on the phone.
Empire Dance – Spokane, WA – We are always happy with the attentive service of our sales rep Mark Turner.
Escentials – Leavenworth, WA – I would like to thank Mark and Brian at tech support for the great service when I had trouble with my hard drive. I sent it to Brian and he fixed it immediately and sent it right back as good as new. We love our P.O.S. system and your great employees. They really do provide the best customer service and totally pleasant and have can-do attitude. Thank you very much.
Escentials – Leavenworth, WA – I had my P.O.S. system shut down and called Mark on a Sunday and he returned my call and told me what to do to get it up and running. He is always polite and helpful and a pleasure to do business with. He is a real asset to your company. Thank you for all of your great service.
Evergreen Club - Spokane, WA – Great Service! Speedy Shipments! Friendly Folks!
Evergreen Club – Spokane, WA – Prompt service appreciated. Ordered one day and received merchandise the next day.
Fanci Pan – Yakima, WA – We have come to expect fast, good, and courteous service. You never seem to disappoint us!
Farwest Sports – Fife, WA – I enjoy working with your company. Your employees are always pleasant, willing to go out of their way to help me. My orders are always taken care of efficiently and received in a timely manner. Thank you for asking.
Fife United Drug – Tacoma, WA – I can’t begin to tell you how happy I was with the service I received today from your customer service rep named Angela. Angela is, by far, the most helpful salesperson I have ever dealt with. She patiently answered all of my questions and offered suggestions to help with my selections. She has that special ability to make you feel very comfortable and as if you are the most important customer she deals with. You are truly lucky to have her as an employee. I look forward to doing more business with American Retail Supply as a result of her service. Who knows, maybe we will become your most important customers! Well, at least a satisfied one!
First Cabin – Ocean Shores, WA – Compared to every other company that I have dealt with since we acquired the gift shop in June, 93 American Retail Supply is so far the most reliable I have encountered. It’s a real pleasure doing business with a company that is good natured but takes its business very seriously. Thank you.
Fisheries Supply – Seattle, WA – The service I have received has been great. Our product has been here on time, even as close as it is to Christmas.
Flexxstaff – Kent, WA – Your sales lady Chalea has been wonderful to work with. I will continue doing business with you.
The Food Coop – Port Townsend, WA – Prompt delivery, courteous sales. I recently go our order history, very helpful. Thanks.
Garrett Interiors – Enumclaw, WA – Chalea Gallagher provides great service and I’m pleased with the quality of your products.
Gift Connections – Auburn, WA – Everything has been great. The girls in the customer service have been wonderful and so helpful!
Glen’s Welding – Lynnwood, WA – There was a problem when I picked up the order. It was handled quickly & cheerfully with out problems. I was also never given the impression that it was my fault (which it may have well been). Very professional, thank you. Your people are very professional, but also relaxed and friendly, an excellent combination.
Glen’s Welding – Lynnwood, WA – I really enjoy doing business with your company. The team approach ensures me that when I call there will be someone available to talk to. The quality of the products is great and even if you don’t stock an item, you find out the information and get the product faster than most of our other suppliers. I also like your phone system, even though it’s automated there is always a real person to talk to.
Goodwill Industries – Spokane, WA – Consistently receive prompt service from our representative!
Granny’s Attic – Vashon, WA – This is the kind of company I want to keep dealing with! When I called to tell you how unhappy we were with the Meto labelers, the sales rep questioned me concerning our needs and we decided on the Dennison labelers. She sent them out immediately, and you are going to give us full credit on the Metos. That’s the way to do business and I appreciate your company doing the same. You have a new loyal customer! Thank you.
Great Harvest Bread Co – Lake Forest Park, WA – My rep got the stuff out to me somehow, UPS would have been too slow. Thanks!
Grigg’s Shopping Center – Pasco, WA – I would like to thank your staff for the quick response to my order of price tickets twice in the last week. I needed tickets the day after I had ordered them on both occasions and your company shipped them right out and I received them the next day. Good service can be found out there, but great service is hard to find these days. Keep up the good work!
Golden Steer – Kent, WA – I want you to know that as a member of our community & a volunteer for DAINN I appreciate your generosity. I am proud to do business with you.
Hadlock Thrift Store – Port Hadlock, WA – Quick, real person answering phone. Good service. Sensible answers. Quick shipping. Gold Medal Service!
The Hard Rock Café and Merchandise – Forks, WA – I am always amazed at how fast you ship after we order. Also, customer service is the very best!!
Highline Water District – Kent, WA – Your company rep responded nicely and researched my request. She found what I needed and I received a quick shipment.
House of Cutlery – Lynnwood, WA – Everything is just fine, always good service. Very nice people on the phone.
Husk Office Furniture – Pasco, WA – Customer service is always excellent.
Image Matters Promotions – Renton, WA – Christy Stanford is terrific. Quick, friendly, customer service oriented. Thanks!
Imprints – Enumclaw, WA – Again, we are more than happy with your service, result is a very satisfied customer. Keep up the good business practices.
Infiniti of Tacoma – Tacoma, WA - Sorry to get back to you so late - I had to o.k. the freight with the boss - please send the displays straight to me and please specify liftgate (no worries if it is extra) - I really appreciate your help with this - I have been dealing with your company for over two years and I have to tell you that your customer service is above and beyond any other vendor I deal with - thank-you for that.
Island Farm and Pet – Anacortes, WA – Your customer service has always been excellent, and I enjoy your newsletter. Thanks for repairing our price gun at no charge!
Island Thrift – Oak Harbor, WA – I have nothing but good to say about your company, a pleasure to deal with. The women on the telephone are very pleasant, knowledgeable and willing to bend over backwards to help me. The merchandise is shipped promptly and arrives in good shape. All companies should take a lesson from your company.
It’s a God Thing – Stanwood, WA – Your company has been a true blessing to our ministry. Your price on the plastic bags to place our handkerchiefs in are great quality. Thank you. P.S. Christy is Great! She is so helpful! Thank you Donna.
James Thrift Shop – Kent, WA – Whenever I order on the telephone my supplies are always ready and your employees are all very polite.
Java Jitters Espresso House – Selah, WA - My rep was very helpful and I will definitely be doing business with you again.
Kadlec Auxiliary Gift Shop – Richland, WA – Patty has been very helpful when I place orders. She went out of her way to find paper needed at Christmas and again when I recently placed an order for pricing tags used with the Smart Register. I appreciate her helpfulness.
Karen Fabiano – Covington, WA - I like that I can bring my items in and play with the displays, see how things look on your displays before purchasing. I'm a crafter, I think outside the box and the reps don't always see things the same way.
Kazoodles – Vancouver, WA – I appreciate how fast everything is delivered and the personal service I get from Chalea. She knows what we need and I don’t have to spend a lot of time looking it up. And at the Seattle Gift Show, at the end of a long day, she still treated me like an old friend.
Keturah – Seattle, WA – Joe Courtney has been wonderful to work with. Very friendly and especially helpful with start up issues for Keturah, a retail specialty store. Keep up the good work and thank you!
Kidz World – Shoreline, WA – Christy, Joe, Mary, Peter, Brian have all been great to deal with. Furthermore, everyone all the way up to the gal that takes the phone calls has been awesome! Thanks, you guys are an inspiration.
Kitchen Basics – Seattle, WA – I always appreciate your friendly service. But most of all, I appreciate the fact that you were here for us, when we needed you , during the earthquake. I personally did not need your generous assistance, however, I will always remember American Retail Supply as generous and caring.
The Kitty Kottage – Bothell, WA – Thanks to front desk and Chalea. Thanks all, The Kitty Kottage.
Kountry Korner – Springdale, WA – Very fast, courteous service, great prices, Thank you!
LB Designs – Sumner, WA – Melissa has been very helpful to my needs and very pleasant to work with.
The Lacemakers – Kirkland, WA – Thanks for the quick service!
Lake Burien Candy Co – Burien, WA – Great timely services! Thanks.
Lakeshore Gallery – Kirkland, WA – Whether or not you are able to supply what we need, your staff is always very resourceful in trying to accommodate us!
Latah Creek Wine Cellar – Mike Conway - "American Retail did more for me in the past three months than the competitor did in the past three years"
Latah Creek Wine Cellars - Spokane, WA - I wanted to let you know that your tech support department for our POS system is the absolute best I have experienced ever. They are very knowledgeable and willing to help with any issue. In fact, we did a minor Microsoft software update last month that prevented us from being able to get into our Wine Club Manager (a Microsoft RMS add-in developed, sold, and supported by E ***** program purchased from E ****** a few years ago. After talking with their tech support for about an hour with no resolve (the new software update apparently installed a few password encryptions which prevented me from being able to get into Wine Club Manager), I was about ready to give up. Even though WCM was their product, they did not have an answer for the problem. I was told they would work on it and get back to me once their development people have a chance to play with it. As a last resort, I called American Retail Supply people and within 3 minutes they logged into my computer and fixed the problem. Thank you.
Latus Motors Harley Davidson – Spokane, WA – Always receive prompt courteous service.
Liberty Bay Auto Center – Poulsbo, WA – Thank you! Ariane Caruso looked at options and provided us with exactly what we needed. She was quick and very customer oriented. Thanks for the terrific service.
Linda’s Gifts & Video – Brinnon, WA – I have always enjoyed working with your company. Your reps are always very courteous and helpful. They call to check when I haven’t ordered in a while and I never feel pressured.
Linda Moore – Everett WA - Perfect fixture for what I needed! I’ll be ordering again!
Linda L. Swisher – Port Townsend, WA – I wanted to order a specific type of promotional item which I had seen in an older catalog of yours. At the time I called in that item was not available and I was very disappointed. However, my representative was very supportive. She found me the same type item which was available and guided me through the process of choosing setup for my company info to be placed on the item. It was a great experience and I highly recommend your company to all.
The Love Shoppe – Milton, WA – We are very pleased with our sales person Kristen. She makes sure all of our needs are met.
The Love Shoppe – Milton, WA – Kristen and everyone at American Retail Supply have been wonderful! I am a new business owner, and was not always sure exactly what and how much I needed. Everyone there has been exceptionally patient and extremely helpful. I will continue to use American Retail Supply for all my business needs. Excellent customer service! Thank you.
Loving Promises – Longview, WA – Your service has been wonderful & your response time is fabulous. We appreciate your business. Thank you.
Loving Promises – Longview, WA – You always seem to have in stock what I need and if not, shortly there after. There is no need for me to look some where else. And the shipping is out the same day and I receive the items the next day.
Luna’s – Shelton, WA – We picked up your catalog at San Francisco gift show, where your rep answered all questions clearly and helpfully, and did not try any hardball. Returning home, we had a last minute job come up, called your office on a Friday, ordered what we needed, a very small order, and received it Tuesday in time for our job. The people in your office were wonderful. You stand out in the business world, it has been years since we have had such competent & pleasant service. Thank you.
Lynnwood High School – Bothell, WA – I just wanted to say how great a job Ariane did for us this past Christmas season. She was always cheerful when I called and always got back with the information promptly! Just days before Christmas we received a box of bows that had been crushed and I called her at noon and we had a new box the next day! She’s a great asset to the company and I look forward to working with her again!
McBride’s Hallmark – Silverdale, WA – We recently began ordering from American Retail Supply. The customer service staff has been wonderful to work with over the phone, particularly Renee & Chalea. They spent a considerable amount of time, friendly, courteous, and made good suggestions. Product also shipped quickly. We will continue to order with you. Thank you.
McLendon Hardware – Renton, WA – Always very nice on phone. Will always find someone to help you. Will deliver product if we need it right away.
Mt. St. Helens Cinedome – Castle Rock, WA – Chalea is always helpful and efficient. Orders arrive quickly.
Made in Washington – Anacortes, WA – I just wanted to let you know what an outstanding employee you have in Christy Stanford. I have been in the customer service field for over 25 years. Since I came into my current position with Made In Washington, Christy has been extremely helpful, patient, and accommodation. Because of her, our business with your company will continue to grow. Please give her a Big Thank you for me.
Magic Kitchen – Yakima, WA – The gentleman who helped me at the Seattle Gift Show was very patient & helpful. Also order was sent in a timely manner. All is well!
Majestic Glove – Everett, WA – Christy is awesome!
Malley’s Pharmacy – Richland, WA – We receive great service. I appreciate the knowledge our sales rep Nathan has. He keeps excellent record of when we need to order and what we’ve ordered in the past which is a great help.
Mama ‘n Mia, Inc. – Issaquah, WA – Chalea is an asset to your company. We look forward to doing business with American Retail Supply in the future.
Mann’s House of Bridal – Walla Walla, WA – Sales Rep Patty Wise very pleasant and helpful. Quick service.
Marion’s Port Angeles Antiques – Port Angeles, WA – Person (Barb Harke) taking phone order very polite and efficient and courteous. Plus, prompt shipping of order. Thank you.
Martin Archery, Inc. – Walla Walla, WA – Just wanted to let you know that we are very happy with the service from your company. Mark has been very helpful when I have questions or need help programming the U.P.C. printing machine. He is very prompt at returning my calls and at getting supplies to us. Thanks.
Mera’s Menswear – Gig Harbor, WA – You have the right formula, keep using it. Thanks again.
Metropolis – Seattle, WA – I like your prompt shipping! Thanks!
Metropolis – Seattle, WA – Shipping was very fast and we were in a rush. Thank you.
Metropolis – Seattle, WA – You are doing a great job. We don’t have any complaints, only compliments. Sincerely thank you.
Mizuki Nursery – Seattle, WA – Very happy with the promptness of your delivery. Thank you.
Motor Trucks – Everett, WA – Shelly has done an excellent job for us. She has gone out of her way for us quite a few times. I appreciate her service. Tim also helped a lot when we set our store up. Thank you.
Mud Bay Inc. – Olympia, WA - Angela and now Shelly are both a delight to work with. Shelly is very helpful and always "on the ball" when I ask for any help. Again, thanks.
Mud In Your Eye – Bellingham, WA – Staff is always very helpful and prompt. Really feel like we’re getting personal service! Thanks.
N.W. Carpet Brokers – Olympia, WA – Fast and efficient. Very pleasant to deal with. Thanks.
Navy Exchange Visual Dept. – Bremerton, WA – You are quick! Shelly Glise does a great job for us every time we order.
Northwest Beauty – Spokane, WA – American Retail Supply & Mark Turner are both outstanding in every way. I very much appreciate the very special attention that our company receives from American Retail Supply. Mark deeply cares about the success of our business and helps me to find ways to increase profits & reduce costs too!
Northwest Beauty – E. Wenatchee, WA - Continued great customer service.
Northwest Racing (Emerald Downs) – Auburn, WA – Great service. Chalea regularly calls to see if we’re in need of anything, and when we do place an order it is fulfilled immediately. Thank you!
Nubia’s Inc. – Seattle, WA – Just a note to say thank you for my sample box and for your great customers service! I have been very pleased with your representatives professionalism and the speed on which I will receive my merchandise. I look forward to doing business with you.
Nubia’s Inc. – Seattle, WA – Our experience with your company has always been outstanding. Congratulations, you all are examples of integrity and customer service.
Ocean Shores IGA – Ocean Shores, WA – Great service! I really like dealing with a local business! When we order product, it arrives the next day! Great selection also! We get monthly phone calls to check and see if we need product! We are all so busy, and the phone calls helps us keep up on supplies we may forget to order. Thanks for the service.
The Octopus’ Garden – Richland, WA – Always a pleasure to do business with American Retail Supply.
The Octopus’ Garden – Richland, WA – I was shipped the wrong size register tape. I called and was told it would be taken care of. The correct tape arrived the next day. Thank you.
Olson Mills – Bellevue, WA – Ariane and Christy always take excellent care of me and my shop! All I have to do is pick up the phone and they handle the rest. If we could all be so lucky as to have such excellent employees!
Olympic Food Equipment Sales, Inc. – Olympia, WA – I am really pleased with the service I am receiving from your company. We’ve only had one error in shipping, but it was corrected & taken care of. Thank you!!
Operation Support Out Troops – Issaquah, WA – I want to thank you for the support and help you have been to OSOT. Nice to have local business willing to help support the troops and community – you guys are great – we’ll be calling for more bags shortly.
P.J. Electronics – Bellingham, WA – Response to minor past problem far surpassed any and all expectations. I challenged the American Retail Supply claim of “we will have no unhappy customers” and they made a believer out of me.
Paccar Parts – Seattle, WA – Doreen is always very helpful and knowledgeable to my questions.
Pacific Bay – Seattle, WA – Wonderful customer service dept. Thank you.
Pacific Pipeline – Kent, WA – All of your staff is very good to me. Some items we know in advance to order, then will call. They are always so speedy. Occasionally, we get caught and have an immediate need, everyone is so helpful, agreeable, and accommodating for us. I really appreciate the friendly atmosphere I always find there. It’s fun for me to visit your store front and shop.
Pacific Rim – Seattle, WA – Excellent firm to deal with!
Pacific Run Antique Mall – Tacoma, WA – Customer service is always excellent!
Pack and Ship by Packman – Silverdale, WA – Hi. Thank you so much for the good fast service I do appreciate that!
Pans Gourmet, INC. – Edmonds, WA – I cannot give enough praise to my rep, Christy Stanford. She is a pleasure to deal with.
The Paper Cat – Seattle, WA – We think our rep Christy is the greatest. After years of dealing with a company that didn’t really care if we were satisfied, it’s a pleasure to do business with you. Thank you.
Paper Scissors Rock – Olympia, WA – Thank you for your excellent customer service. I recently had a crisis with an order from another company and called you for help. Chalea was wonderful, and followed through to make sure I got my order. Thank you!
Paper Scissors Rock – Olympia, WA – Always great service. Thanks!
The Party Store – Lynnwood, WA – I am always satisfied with your customer service. The phone reps are helpful and always answer all my dumb questions cheerfully.
Pat’s Creative Needle – Federal Way, WA – Thanks for the great service!
Paws Gourmet – Edmonds, WA – Thank you. We are a small business and have the good fortune of working with one of your outstanding employees, Christy Stanford. Christy has been highly professional, efficient and a genuine pleasure to work with. As a small business, she understands our needs and works with us at every turn. Christy makes recommendations that we sometimes don’t see ourselves. In short, we believe she truly has our best interest at heart. You obviously manage a company of not only quality products and service, but also quality employees. As our business grows, American Retail Supply and Christy Stanford will be right there with us.
Peak Manufacturing – Freeland, WA – The women I’ve deal with –Chalea, Doreen, and Kristen- have done a wonderful job! They have helped me in a professional way and go the extra mile to help. They are knowledgeable about the product even if I’m not. Peak Manufacturing will continue to use American Retail Supply in the future. Thanks.
Peninsula Gardens – Gig Harbor, WA – Kristen Ermish is our rep. She is consistent in her helpfulness, friendliness, and promptness.
Pepperidge Farm – Snoqualmie, WA - Prompt service, friendly staff.
PetPorium Ltd. – Kent, WA – We have rarely found someone as eager and helpful as Shereene. Our satisfaction could not be higher with American Retail Supply as a result of her service to us.
Pierce College Bookstore – Tacoma, WA – We are very pleased with American Retail Supply’s product, prices, and customer service. You have always taken care of our imprint bags as well as curling ribbon and some wrapping paper. I have always gotten quick response to questions and we are very glad to have your support.
Professional Products – Walla Walla, WA – Mark Turner is very knowledgeable about our computer and he’s quick to answers our questions when we reach him.
Quintessentials – Bothell, WA – Great service. I ordered by phone and it arrives instantly! Christy is awesome, I believe she really cares about her customers. We love that! Also, you carry about 95% of the stuff I need so I’ve rolled 3 sources into one.
R & R Adult Toys – Bellevue, WA – You’re sales ladies are universally the most pleasant people to do business with. They are all competent, very helpful, and just all around nice folks.
R & R Adult Toys – Bellevue, WA – Your people are always so pleasant, businesslike, and helpful. It’s always a pleasure to have a reason to call. Service couldn’t be better.
Ragamoffyn’s – Kirkland, WA – Keep the good work up.
Ragamoffyn’s - Kirkland, WA – Your company is doing a great job. Keep the good work up.
Rainier Hardware – Seattle, WA – As a new client with your company I believe you provided good service.
Refined Design Interiors – Sammamish, WA – Funny, friendly, order person on the hone. Very quick service and shipping, I couldn’t be happier!
Regal Greetings – Vancouver, WA – Excellent Service.
Rings & Things Wholesale – Spokane, WA – I love working with your company. Your staff is always pleasant, helpful and professional. I have always received fast service as well. Thank you!
Rocky’s – Wenatchee, WA – Great Service! Quick Delivery! Thanks.
Rocky’s House of Guns – Wenatchee, WA – Mark is a good guy! Keep up the good work.
Rose Cottage – Richland, WA – Excellent service and at once delivery. Thanks.
Roy’s Pharmacy – Tonasket, WA – I like that very seldom do you ever have to wait on the line to talk to someone. My orders arrive very prompt. The sales people are very informed about the product no matter what you may be calling for.
The Savvy Traveler – Edmonds, WA – I have received nothing but the best service from Christy in your company. She is friendly, quick, knowledgeable, and has a great sense of humor. Thank you.
Scan Design Furniture – Bellevue, WA – We are not regular buyers from you, but each time I would place a call Dee or Shelly Glise has been very helpful. Recently I had been dealing with Christy & she too is very accommodating & very helpful. Not only that, she is very knowledgeable of product information. For someone who does not order frequently, it’s nice to know you are always welcomed whenever you need them. You have a good staff. Thank you for all your continued support.
The Scott Collection – La Conner, WA – I consistently get high-quality, friendly service from your company. You’re a pleasure to deal with. Thank you
Schmidt’s Auto Parts – Marysville, WA – Thank you for being so good to a small business customer.
Science, Art, & More – Seattle, WA – Joe Courtney is excellent. He follows up with calls and problems. He is very helpful and very professional. Good service.
Sears Service Center – Spokane, WA – Just received our labeler gun back today! Didn’t expect it so soon! Dee was exceptionally helpful and even provided us with a loaner! Thanks again!
Seattle Marine and Fishing Supply – Seattle, WA – I usually deal with Neal. He is always helpful even with special requests. Combining and adding to orders.
Seattle Marine and Fishing Supply – Seattle WA – Neal is the greatest. He is always helpful – he knows what I want. He is always quick and accurate. He lets me know if there is an item backordered so I can wait or order something else. He is the greatest.
P.S. He always checks up on us if he hasn’t heard from me.
Sequim Hospital Guild Thrift Shop – Sequim, WA – AS this is the first time working with you, I was pleased. Impressed with the fast service.
Serendipity Gifts – Clinton, WA – Service and quality of goods has been very good. Keep up the good work! Thank you.
Service Paper Co – Renton, WA – Kristin and the gang are great. all of our questions are handled promptly and professionally.
Service Paper Co – Renton, WA – Prompt service, on time deliveries. I buy from American Retail Supply because product offering meets our needs and order minimums are low. We do not have to worry about when orders will arrive. Customer service provides us with excellent communication regarding our purchase orders.
Sew Simple Patterns - Moses Lake, WA - I just liked he idea that I didn’t have to push 20 numbers to get a real person. Thank you for that – I will be a repeat customer.
Shoe Box – Chelan, WA – Would like to say a big “Thank you” for replacing the Acry SW 90 braced shelf 36 x 12 so quickly and making it easy for me. (The first one got to me broken.) I appreciate the trust and hassle free help. You really do a great job!
Silpada Designs - Kent, WA - I think your company and your staff are awesome! You have everything I could ever imagine for all kinds of businesses. Your customer service and referral program are so far above and beyond what I've ever experienced in the service industry. Keep up the
good great work!
Sister – Langley, WA – Great job. Our customer service rep Christy is helpful!
Skagit County Historical Museum – LaConner, WA — Great. You replaced damaged shipment immediately. Thanks!
Ski Lifts Inc – Mercer Island, WA – The biggest plus that your company has is Mark. He is always friendly and courteous no matter the condition. He has excellent customer service skills and save your company a lot of grief by answering questions instead of sending you off to another person. If you give out employee awards he deserves all you have.
Simple Pleasures – Kent, WA – Love the quality of my new case. Good service.
Snob Shop – Spokane, WA – Fast, efficient service.
Sport Townsend – Port Townsend, WA – We are a small retail store so we don’t often order, but we love dealing with you folks! Great customer service and attitude. We try hard to provide this for our customers also and recognize and appreciate your efforts! Thank you!
Social Security Administration – Puyallup, WA – On extremely short notice, I placed an order for merchandise we were running short on. The sales person, Chalea, said I would receive it the next day and I did. What a relief to have a company follow through on a promise to deliver. What’s important here is that I called on December 22nd during the height of Christmas rush. The order was delivered on 12/23 mid-day. Wow, I’m impressed!
Sockdoctor.com – Seattle, WA – Both Christy and Joe (w/POS) have been phenomenal at going above and beyond our expectations! Employees like them will keep us coming back for years! Thanks Christy and Joe.
Sol Duc Hot Springs – Port Angeles, WA – You’re doing a great job. Telephone receptionists are always very helpful
Sotto Voce - Spanaway, WA - Recently I decided to put more of a focus on marketing our brand name. So, we purchased custom bags, tissues, and gift wrap all with our logo printed on them. Our sales person Steve Cantrell has gone above and beyond to make sure we are getting exactly what we wanted. He is easy to work with and is not the usual pushy sales person. He is a fresh breath of air to work with.
South Kitsap Helpline – Port Orchard, WA – Customer representatives are courteous and friendly. Items are shipped in a timely manner.
South Whidbey Good Cheer – Langley, WA – Your company does a great job! The reps are very helpful and the orders are very prompt!
Southshore Enterprises – Seattle, WA – Very pleased with service. Our needs are sporadic and we often have short lead time to assess needs. Melissa in sales in unfailingly helpful.
Space Needle – Seattle, WA – As always Christy keeps us very happy.
Space Needle – Seattle, WA – We like Christy! Sometimes we call for one thing and she reminds us of things we might need, which is good because we don’t realize how much stuff we are almost out of sometimes. She also calls to check upon us, she hasn’t heard from us for a while!
St. Vincent de Paul – Belfair, WA – Great service and follow up.
Sumner Tractor – Sumner, WA – We have just received the best of customer service with your salesman Joe Courtney! He always follows through beautifully on the following: reacted quickly, trouble shooted set up procedures, follow up customer service.
Sun Mountain Lodge – Winthrop, WA – In the past few years (let’s not count) that I have been doing business with American Retail Supply my rep Nathan has been helpful, prompt, understanding, patient, knowledgeable and such a pleasure to work with! Thanks!
Surplus Too Army-Navy – Seattle, WA – Christy has been exceptionally helpful, friendly, patient, knowledgeable, and has succeeded in gaining our account.
Tailor Shop – Friday Harbor, WA – I love your customer service & immediate deliveries. Thanks!
Thanks for the Memories – Marysville, WA – We really appreciate a recent phone call by one of your reps. She noticed that the customer retail paper bags that we stock were on sale for two more days and called us to see if we needed any more before the sale ended.
Tillicum Village – Seattle, WA – I would especially like to express my thanks and commend Kristin for her excellent service. She put together a report of our sales for the year, which was done with a smile and willing attitude. Thank you.
Tim’s Hobby Shop – Everett, WA – Fast, polite, and courteous service. Ariane has been a great help!
Timekeepers – Lynden, WA – Kristin was very helpful and professional. You have a very competitive, efficient, and professional company. It’s a pleasure to do business with you!
Tina’s Basket Case – Richland, WA – I appreciate the courteous service & promptness of filling & delivery of my orders.
Tiny Violet – Seattle, WA – Love your prompt service and friendly staff. It’s terrific how your company is willing to work with your clients on an individualized basis. All small businesses have different needs! Thank you!
The Toy Shoppe – Tumwater, WA – So helpful.
Traditions & Beyond – Seattle, WA – All my experiences with American Retail Supply have been great. Everyone with whom I’ve dealt has been polite, positive, and helpful. Thanks for the WTO relief coupon.
Tri-North – Seattle, WA – Joe and staff are wonderful to work with.
True Blue – Seattle, WA – I think you do a great job. Your sales people are always eager to help.
True Northwest – Kirkland, WA – So far I’ve been receiving excellent service, even when I had to cancel an order the same hour I placed it. You are so quick. At will call everyone is very polite and helpful and salesman Neal is very knowledgeable.
U.S. Coast Guard Exchange – Port Angeles, WA – Always very helpful & courteous! Many times all I can do is describe what I need ant they have all the info I need. Thank you!
Loretta Zwolak Greene – Sisters of Providence - I can’t let another day go by without writing to tell you about the exceptional service I received from Kristen Habakangas at your Kent, WA location. I found your company by searching online for a display case needed for exhibit purposes for my archival repository. Kristen assisted me when I visited the Kent showroom and we proceeded to work through the details of ordering a case. She cheerfully worked through myriad questions and details to get the custom design I needed for artifact display and storage. Kristen has been prompt, thorough and solicitous for a positive outcome. When there was a glitch in the end, she did all she could to make it right. Needless to say, I had more than a positive experience working with her and American Retail Supply and will be more than happy to do business again with American Retail Supply and to recommend your company to another archival repository. Please convey my comments to Kristin’s manager so s/he is aware of her service when it is time for her annual review.
USDA, APHIS, PPQ – Seattle, WA – We like the friendly customer service of your company. I have a gal that calls me from time to time to see if we are okay on our supply of T-Shirt bags. I really like that you take the time to talk to even you small customer accounts. You make us feel “important.” Thank you to all your people, and thank you for your efforts to retain “loyal” customers. P.S. the “gal” who calls I can’t remember her name, but she is always letting me know when we last ordered, the amounts and she has been able to keep on top, because about the time she calls we are ready to place an order! Thank you to her.
Ulrich Valley Pharmacy – Twisp, WA – Nathan is always so very helpful and courteous when he calls. I really appreciate him.
United Nations Childrens Fund(UNICEF) – Seattle, WA – Easy access to a sales rep even if Ariane isn’t available. Cooperative staff. Always Cheerful. Ease of ordering and returning merchandise. If American Retail Supply doesn’t carry exactly what we want, Ariane finds a sample of another product to fill our need.
Valley Beauty Inc – E. Wenatchee, WA – Great customer service. Fast service. Reasonable price.
Valley Hospital Gift Shop - Spokane, WA - Appreciate the detective work your folks provide. As a new buyer they were very helpful, thanks.
Vencies Imports – Bainbridge, WA – I appreciate your companies “small business feel” and that you work with me in a positive business way. Thank you.
Village Casuals – Kalama, WA – Your service to us has been excellent. Our orders are always shipped out immediately with no problems.
Village Pets – Wenatchee, WA – We have always dealt with Mark Turner (for over 11 years). I have always been very satisfied with the way he handles our orders and any problems we have had!
Village Pets – Wenatchee, WA – Our salesman is Mark Turner. It is a pleasure to have him call on us, he is very professional, helpful, & prompt. Mark is a strong asset for your company.
The Village Shoppe – Enumclaw, WA – As always, your service was right on. Free calculator is great- thanks. And, thanks for the wonderful marketing tips of the week- I look forward to them each week.
Wall Street Clothiers – Mercer Island, WA – Your customer service is outstanding!
Watches by Gosh – Kent, WA – I think you are wonderful always. You definitely practice what you preach! Thanks.
Wee Ones Reruns – Bellingham, WA – You guys have great service. Very good employees! Fast delivery.
Westfair Home Décor and Gifts – Federal Way, WA – We appreciate your firm very much. We’ve done business with you for several years and everyone has been very helpful. Shelee is very nice and calls about specials and her support staff fills in when she’s not available. We’re a small family business and we appreciate good service like what we try to give.
West Coast Automation – Goldendale, WA – Our Zip lock bag ordered had been backordered and we were completely out. Patty was covering for Nathan the day I called to see what was happening with my order. She had the bags shipped next day air at no extra cost to us. That was great because I had a large shipment of parts that had to go out, and they are packaged in zip lock bags. Great job!!!
Western Packaging – Tukwila, WA – It’s nice that in “this day and age” there are still companies that are out to serve their customers. I appreciate the quick response when I have to leave a message, to have some call me back. Although it is rare that I have to do that. Keep up the good work! Thanks especially to Chalea Gallagher and Shelly who I speak with at the Kent office.
Wight’s Home & Garden – Lynnwood, WA – Excellent Fast Courteous Service! I order supplies from several companies and whenever I have something to order from American Retail Supply, it’s like a nice visit. I usually deal with Jan but other employees have also served me extremely well. Problems that crop up, such as returns, are never a problem with your company. Keep up the good work.
Windows of the Heart – Spokane, WA – This is a great system. It will save me a lot of time on my consignment products!
Winters Surplus – Seattle, WA – Kristin Ermish was more than helpful to me. She tried to find merchandise for me and was very nice about everything. Because of my service I will continue to purchase from American Retail Supply for my supply needs. Thank you.
World Gift Gallery - Lynden, WA - Good Service.
Yakima Valley Community College Bookstore – Yakima, WA – Always very quick delivery. Mark Turner has been a wonderful sales rep for many years.
Kenny Molzahn – Green Bay, WI – Mark, You guys make a mistake &, God as my witness, that is a common event in every body’s life. But… But your company has made a lifelong loyal client by the effort, concern and instant turn around that occurred yesterday!!! I can not thank everyone for the prompt effort made! Just let it be know that this small start up company will always be back to your company for our growing needs. You have truly lived up to your company’s motto, mission statement & CEO/Presidents statements. I will pass on this event & customer service “in the many moons to come” Feel free to pass this on to anyone; as the true is always a powerful motivator. Again, thank you for your effort and thoughtfulness!
The Remnant on Main LLC – Stevens Point, WI – I like dealing with the same sales person every time I call. He is always very helpful and prompt to get my order and return my calls. Please let Nathan Lappin know he is doing a good job and is pleasant to work with. Thanks for the great service and products.
The Barn Door – Pinedale, WY – One of the co-workers bought something awhile back and the bubble wrap that was around it was self sticking, so you could wrap the purchase without the bubble wrapping sticking to it, but the bubble wrap would stick to itself so there was no need for tape. We loved it so-o!
Corral West Ranchwear Corporate Office – Cheyenne, WY – I think you guys are doing great. Marvin Bays is wonderful. He takes care of any problems or questions I have. Thank you for the great service.
Cottonwood Shop – Sheridan, WY – We’ve always had good service from American Retail Supply.
Country Hallow – Laramie, WY – We are very happy with your service. Your employees are helpful and friendly and your service is very prompt. We enjoy doing business with you!
Country Hollow Gift Shop – Laramie, WY – We have always been very satisfied with your products and the service is excellent.
La Ray Turquoise Company – Cody, WY – We have dealt with your company for a lot of years. Always polite people to work with and products sent out in record time. Thanks for makings our ordering easy.
La Ray Turquoise Company – Cody, WY – Great service!!! Polite salesman on phone and fast, fast delivery!!
The Village Shoppe – Cody, WY – Thanks you very much for being able to get this paper for us.
Systematic – US Virgin Islands – Nathan and Brian have been very helpful with all of our orders and answering all of our questions.
B&B Enamels – West Midlands, England, UK – I have dealt with American Retail Supply over a period of many years, albeit not on a regular basis, and have always found your company friendly and efficient. Thank you.